LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really user friendly app and website. Great range of stylish, well made and affordable clothing.”

Helpful Report

Posted 2 years ago

“Excellent customer service. I had an issue and it was dealt with promptly.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28611419 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“I purchased a top it seems good quality also I really like there tops on website I will order again”

Helpful Report

Posted 2 years ago

“Very pleased with all the items purchased. Great value for money, true to size and fast shipping of articles ordered. Highly recommend this company.”

Helpful Report

Posted 2 years ago

“love the clothes and the prices a lot of variety”

Helpful Report

Posted 2 years ago

“I have had two orders fromLightinThe Box shirts for me and tops for my wife both lots are excellent we have told friends how great the material is. good luck to the firm”

Helpful Report

Posted 2 years ago

“Everything is cool!”

Helpful Report

Posted 2 years ago

“Excellent value on good quality clothing, have recommended to my friend.”

Helpful Report

Posted 2 years ago

“hello, very disappointed in lightinthebox service, you supplied me with pants with the wrong design, I ordered a spider motif,you sent a awful skull . I am not going to go to cost of returning the item to the USA. but will not be shopping with lightinthebox in future. Regards c carter Hello Magha , was most impressed with your quick and ifficient way you dealt with this problem, i would not hesitate to shop with lightinthebox again and to recommend you to friends and family. Regards Chris”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28565088 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“So many things on sale, great choices Great value”

Helpful Report

Posted 2 years ago

“Products is very good quality .Delivery was o time .Im happy”

Helpful Report

Posted 2 years ago

“Only just started using LightinThe Box,have the choice of product is vast and up to date. Quality is also very high giving you value for the very reasonable price you pay. For sure will be useing a lot in the future”

Helpful Report

Posted 2 years ago

“Dear Light in the box, I got several items from you this past week. Among the items were several light fittings. I must say that they all arrived safely and were so well packaged. Everything arrived in time and while I need to return a few clothing items due to size issues ,everything was as I expected. I have complete trust in Light in the Box and will definitely shop there again.Thank you.”

Helpful Report

Posted 2 years ago

“great service, it arrived even i day early, great product with a great price thank you lightinthe box”

Helpful Report

Posted 2 years ago

“I did write a review”

Helpful Report

Posted 2 years ago

“Заказ пришел вовремя. Куртка хорошая, размер соответствует. Спасибо.”

Helpful Report

Posted 2 years ago

“Fairly new to Light In The Box but impressed by the choice of goods. Only made 2 purchases so far but the service is excellent! Easy to navigate the site and have been kept informed of my order all the way through from ordering to delivery. Will definitely be making further purchased in the future.”

Helpful Report

Posted 2 years ago

“The order came promptly and fitted well, looks like the picture- and has been comfortable to wear.”

Helpful Report

Posted 2 years ago

“excellent fit and quality”

Helpful Report

Posted 2 years ago

“My t-shirt is great, size is true”

LightInTheBox 5 star review on 4th April 2023

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews