LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,225 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding service I have had with this company fast delivery I will deff be using these again”

Helpful Report

Posted 2 years ago

“Cant fault postage ect , the dress is nice but very long doesn't look that long on the photo so check the length before you buy . Won't return it because by the time you pay p&p it's not worth it . Thankfully I got it on special offer.”

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Posted 2 years ago

“Excellent service. Shipment time can be a little long some times, but I am always told of any delays. I would recommend.”

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Posted 2 years ago

“We have purchased quite a bit off ligh in the box and up to now we have been more than happy with are orders thank you”

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Posted 2 years ago

“A great service for quality items.Speedy service and delivery”

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Posted 2 years ago

“Great quality, very happy with my buy”

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Posted 2 years ago

“I have ordered from light in the box a few times, always deliver on time and product as advertised. Very happy customer”

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Posted 2 years ago

“The earbuds I receive were excellent value for money and are giving me hours of brilliant listening. I would recommend these and would buy again if I needed to.”

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Posted 2 years ago

“My first order with LITB was seemless and I was kept informed all along about my delivery. When i had a problem with one of the items, the feedback was prompt, professional and above all, very fair. I was able to choose what i wanted to do - refund, exchange, receive creidt etc. Although we are still in mid communication, I have full confidence this will be resolved to my satisfaction. I absolutely intend to order more :) Thank you!!”

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Posted 2 years ago

“Great quality at super prices, customer service is the best ever.”

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Posted 2 years ago

“These shoes arrived earlier than expected. Highly delighted. The colour was excellent and matched the dress I wanted them to go with. The shoes fitted perfectly although the straps were too long and needed to be shortened. The fit is perfect and so comfortable. This is the second pair of these both with differing heel heights and both have been excellent.”

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Posted 2 years ago

“Great value products”

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Posted 2 years ago

“i am reasonably new to this site, so far, everything has been great. items delivered, lived up to expectations.”

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Posted 2 years ago

“Very efficient service from start to finish I wouldn’t hesitate to use them again”

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Posted 2 years ago

“From ordering to dispatch to delivery was brilliant, can't complain at all. I love my purchase and will be ordering from LightinTheBox again soon”

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Posted 2 years ago

“very professional and came sooner than i expected product very good quality lot cheaper than in shop if u can find 1 and i love colour 10/10”

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Posted 2 years ago

“Delighted with my purchases. Order came when expected will be ordering again”

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Posted 2 years ago

“I have been absolutely delighted with everything I have ordered from Light In The Box, quality of items, speed of delivery and tracking of delivery of items is spot on. Happily surprised and will continue to keep getting the items I need that are a lot harder in standard shops.”

LightInTheBox 5 star review on 11th April 2023

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Posted 2 years ago

“Quality of items was excellent and the size fitted perfectly. Would definitely recommend a look at LightInTheBox web site. They have a great selection of clothes and accessories”

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Posted 2 years ago

“2 orders placed on 8th & 4th April are still being shipped with delivery expected by 18th to 23rd April. Not really happy as it is taking so long. This issue was quickly sorted and I am very happy with the outcome.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28622300 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,225 reviews