LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just received 2 pairs of beach pants. Beautiful designs and fantastic colours. The fabric is very soft and they are very comfortable to wear. Good value and I'm very happy with them.”

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Posted 2 years ago

“Nice selection of goods especially t shirts, unusual things you dont normally see in the shops”

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Posted 2 years ago

“Bouhht the sliding shelf for my bathroom cupboard, so handy for hanging underwear to dry out. 👍”

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Posted 2 years ago

“Great service and excellent quality, and very bright items to brighten the day.”

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Posted 2 years ago

“Bought a printed t-shirt great price, good sizing and great quality”

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Posted 2 years ago

“Very useful . I bought two already for my wardrobe and now I’m purchasing more for my stairs . USB chargeable too which is great .”

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Posted 2 years ago

“Delivery is a bit slow (10 days) but price and quality is excellent”

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Posted 2 years ago

“Great customer services”

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Posted 2 years ago

“Outstanding service I have had with this company fast delivery I will deff be using these again”

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Posted 2 years ago

“Cant fault postage ect , the dress is nice but very long doesn't look that long on the photo so check the length before you buy . Won't return it because by the time you pay p&p it's not worth it . Thankfully I got it on special offer.”

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Posted 2 years ago

“Excellent service. Shipment time can be a little long some times, but I am always told of any delays. I would recommend.”

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Posted 2 years ago

“We have purchased quite a bit off ligh in the box and up to now we have been more than happy with are orders thank you”

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Posted 2 years ago

“A great service for quality items.Speedy service and delivery”

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Posted 2 years ago

“Great quality, very happy with my buy”

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Posted 2 years ago

“I have ordered from light in the box a few times, always deliver on time and product as advertised. Very happy customer”

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Posted 2 years ago

“The earbuds I receive were excellent value for money and are giving me hours of brilliant listening. I would recommend these and would buy again if I needed to.”

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Posted 2 years ago

“My first order with LITB was seemless and I was kept informed all along about my delivery. When i had a problem with one of the items, the feedback was prompt, professional and above all, very fair. I was able to choose what i wanted to do - refund, exchange, receive creidt etc. Although we are still in mid communication, I have full confidence this will be resolved to my satisfaction. I absolutely intend to order more :) Thank you!!”

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Posted 2 years ago

“Great quality at super prices, customer service is the best ever.”

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Posted 2 years ago

“These shoes arrived earlier than expected. Highly delighted. The colour was excellent and matched the dress I wanted them to go with. The shoes fitted perfectly although the straps were too long and needed to be shortened. The fit is perfect and so comfortable. This is the second pair of these both with differing heel heights and both have been excellent.”

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Posted 2 years ago

“Great value products”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews