LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,188 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So pleased with my blouse! Very different from all the mundane styles from our shops, and generous fit.. I can never buy anything to fit me in the uk. Now sorting out my next order!”

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Posted 2 years ago

“Amazing service. Product exactly what I ordered. Would highly recomend”

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Posted 2 years ago

“efficient,problem free experience from start to finish,excellent”

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Posted 2 years ago

“liked the look of printed tee shirt when i first saw. item arrived within sceduled time and i am more than pleased with the service and the item. i definitely be ordering further products.”

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Posted 2 years ago

“Very pleased. I just wish the leather had been rolled and not folded because it left marks. It was quite easy to stick on and colour is almost a perfect match with my chairs.”

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Posted 2 years ago

“Very satisfied with my order. I got exactly what I expected. Good quality products.”

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Posted 2 years ago

“Brilliant service, good delivery to the uk, and lovely clothing and swimwear”

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Posted 2 years ago

“I am really pleased with my orders ☺️ all sizes are accurate and the material is great 👍 l will be ordering more thank you”

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Posted 2 years ago

“I found this site while searching for some Polo shirts. And am I glad I found it. Great selection of items, including Polo shirts. Prices are really good too. What more could you ask for.”

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Posted 2 years ago

“Great buy, good communications throughoutvand pkrasedvwith the shirt I purchased. Already received favourable comments. Many thanks Graham Savage”

LightInTheBox 5 star review on 14th March 2023

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Posted 2 years ago

“Size very good length excellent and very nice material.”

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Posted 2 years ago

“Good quality, the fit is slightly on the large side, garments are very neatly finished, my only comment is to improve the description of exactly which material is used to make each garment, this would help greatly in choosing cooler cotton garments or warmer spandex type material etc.”

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Posted 2 years ago

“The shirts were absolutely lovely. The material was nice and the person I gifted it to loved it. Delivery was on time.”

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Posted 2 years ago

“Nice website, parcel arrived promptly and looks just like the picture online. Very pleased. LightInTheBox was recommended to me by my daughter, and i will recommend it to others.”

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Posted 2 years ago

“Nice items! Thank you so much!”

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Posted 2 years ago

“This is my first experience ordering from LightInTheBox and I am impressed. The communications were timely and informative and the goods arrived well packaged within the estimated time provided. The sizing is accurate and the items are good value for money. I am happy to recommend LightInTheBox.”

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Posted 2 years ago

“Lovely material and very comfortable”

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Posted 2 years ago

“Great service & delivery, I've found LightIn The Box to be helpful & friendly. Thanks.”

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Posted 2 years ago

“Light in the Box offer great prices and some of the most original and imaginative fashion wear I have seen. They have a much larger shop than I expected and an easy to use website. The items Ihave bought have arrived in good time and well packaged.”

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Posted 2 years ago

“First time I have used this retailer and it wont be the last. Very pleased with delivery, arrived in the suggested time frame.. Product fits well and is of good quality.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,188 reviews