LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,225 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the whole service. Product arrived in good time and the sizing was true to description.”

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Posted 2 years ago

“I am delighted with my blouse. It’s exactly as described. Fits perfectly and is veruy comfortable. Its also gret wuality material. I will definately be sending more orders. Thankyou.”

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Posted 2 years ago

“First time ordering from you, was highly delighted with my order will certainly order again.”

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Posted 2 years ago

“The garment was good quality and colour as seen. The weave wasnt as loose as expected, more like shirt material, but 100% cotton as advertised. The delivery time was good.”

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Posted 2 years ago

“I bought an outfit to wear for my daughter's wedding. It fits beautifully and looks amazing.”

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Posted 2 years ago

“The dresses are all very well made and my parcel arrives very quickly. I love wearing your dresses and the prices are very competetive. Thank you.”

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Posted 2 years ago

“Quick delivery good fit on the ska polo shirt I ordered just like in adverts as described thanks once again will use these again from England”

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Posted 2 years ago

“Items ordered are good, down side is delivery times”

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Posted 2 years ago

“Excellent service, postal service works fine within the time. delighted with all my purchases.”

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Posted 2 years ago

“Good quality perfect for the job”

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Posted 2 years ago

“So far goods received have been good quality very good prices and delivered on time. Got no comaints at all”

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Posted 2 years ago

“At the moment I am very happy with the quality, price and speed of delivery of your products. I have even encouraged my sister to use your app and she has ordered products from yourselves. 1 thing that you could include is leg length in trousers. Personally I won't order trousers unless I know how long the leg is.”

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Posted 2 years ago

“I am really pleased with my recent purchase from this site, which was easy to navigate and has some fabulous tops to browse. The ordering process was straightforward and the quality of my tee shirt is excellent, as is the price. The fit was good too. I went by the sizing chart, ordering a medium size and it measures as stated. I would definitely order from this site again. I was kept abreast of the progress of my package from ordering to receiving. So, thank you very much for opening up a whole new world of tops that fit, feel and look great.”

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Posted 2 years ago

“Great service arrived quickly Happy with ghe product”

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Posted 2 years ago

“It's really difficult to choose what we DON'T want to buy. This is my favourite company and website. I've told everyone it.”

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Posted 2 years ago

“The Tankini was good quality and as described,I would recommend getting a size up though.”

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Posted 2 years ago

“Just received my second order from this company.I cannot fault the service.Very easy to keep a track from start to finish.The tops ordered are lovely .Material very soft and lovely fit.Very happy.would thoroughly recommend.”

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Posted 2 years ago

“Very good service will use again”

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Posted 2 years ago

“Really pleased with my purchases! They look amazing ! Thankyou so much !”

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Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28448641 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“This is no BS I love lightening box T-shirts they are so cooling ( well actually its the material they are made from) I bought 1/2 dozen once and just received my next order of 10 love them, will definitely get more in the future. just one thing their sizes are a bit on the small size so order one size bigger than you usually buy”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,225 reviews