LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,225 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Size very good length excellent and very nice material.”

Helpful Report

Posted 2 years ago

“Good quality, the fit is slightly on the large side, garments are very neatly finished, my only comment is to improve the description of exactly which material is used to make each garment, this would help greatly in choosing cooler cotton garments or warmer spandex type material etc.”

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Posted 2 years ago

“The shirts were absolutely lovely. The material was nice and the person I gifted it to loved it. Delivery was on time.”

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Posted 2 years ago

“Nice website, parcel arrived promptly and looks just like the picture online. Very pleased. LightInTheBox was recommended to me by my daughter, and i will recommend it to others.”

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Posted 2 years ago

“Nice items! Thank you so much!”

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Posted 2 years ago

“This is my first experience ordering from LightInTheBox and I am impressed. The communications were timely and informative and the goods arrived well packaged within the estimated time provided. The sizing is accurate and the items are good value for money. I am happy to recommend LightInTheBox.”

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Posted 2 years ago

“Lovely material and very comfortable”

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Posted 2 years ago

“Great service & delivery, I've found LightIn The Box to be helpful & friendly. Thanks.”

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Posted 2 years ago

“Light in the Box offer great prices and some of the most original and imaginative fashion wear I have seen. They have a much larger shop than I expected and an easy to use website. The items Ihave bought have arrived in good time and well packaged.”

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Posted 2 years ago

“First time I have used this retailer and it wont be the last. Very pleased with delivery, arrived in the suggested time frame.. Product fits well and is of good quality.”

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Posted 2 years ago

“Hi , Must Admit Service Is Top Notch , But Just One Concern Is That The Goods Take a Long Time To Be Delivered .”

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Posted 2 years ago

“I’m very pleased with both my bikini’s they were a great fit, and exactly like the picture, that was shown. Will definitely order again”

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Posted 2 years ago

“Very pleased and will  definitely use again”

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Posted 2 years ago

“I love this company and their clothes,tracking is excellent.”

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Posted 2 years ago

“Lntb is the site I've bin looking fir for years it has all my styles of clothes and other items in one shop cloths r always top quality n exactly wat ut says on the tin tank you lbtb I live u”

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Posted 2 years ago

“Most products are good quality and reasonably priced. The postage is excellent with updates on the tracking at every stage”

LightInTheBox 5 star review on 8th March 2023

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Posted 2 years ago

“Received my first purchase from LightInTheBox and I am pleased to say I was completely satisfied with it. Good value for money and will use again.”

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Posted 2 years ago

“Both my items a full hat and a pill box hat both beautiful but the hat is a bit big. There was no size on hat that I noticed when ordering. Even though it's big, I love both hats”

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Posted 2 years ago

“LightintheBox is a decent website, they have good stuff and I have made 2 purchases and both are very fine.i look forward to shopping more here. Delivery is fast as well. Didn't wait too long.”

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Posted 2 years ago

“Very impressive. Fast delivery and quality piece of equipment.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,225 reviews