LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,188 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service and product and delivery I will look to Lightin The Box and hope that they hold the next item that I require as they will get my order thank you”

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Posted 2 years ago

“Was very sceptical, my first order was great just as described will order again”

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Posted 2 years ago

“The Service is quick, The return replies are very quick to respond, The information is excellent,”

LightInTheBox 5 star review on 14th February 2023

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Posted 2 years ago

“Lovely jacket, looks just like the picture. Not too long delivery either.”

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Posted 2 years ago

“Excellent quality products and first-class service .”

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Posted 2 years ago

“Order given and delivery in under a week. Great garment. Thanks”

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Posted 2 years ago

“I have ordered a couple of times from Light In The Box and have never been disappointed. Items as described and fast postage”

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Posted 2 years ago

“Excellent communication and service throughout. And the product was perfect. Thank you all.”

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Posted 2 years ago

“good deal fast delivery”

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Posted 2 years ago

“Excellent service and product is true to picture”

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Posted 2 years ago

“Very pleased with my purchase of copper wire string lights, would recommend”

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Posted 2 years ago

“Great choices Great prices Easy to use website Can't beat it! 5 out of 5”

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Posted 2 years ago

“Positive Experience. My order of a tablecloth was processed and dispatched without delay and arrived in perfect condition on time.. It also matched exactly what it said on the website. Tom”

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Posted 2 years ago

“I've had several articles of clothing from this company, and have always been delighted with the quality and service, the clothes are diverse enough to suit all tastes, so they are the first call for me.”

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Posted 2 years ago

“GREAT BUY GREAT WEB SITE”

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Posted 2 years ago

“I rate LightInTheBox 5 stars. My first purchase arrived quickly in perfect condition & I am delighted with it & the service.Will use again.”

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Posted 2 years ago

“Initially, I was unsure about purchasing from abroad and normally would bypass advertisements but my trousers were of good quality and arrived within the allotted time frame. I so was that pleased that I ordered another pair promptly. I have been in touch with the company via messenger to which I was answered politely and quickly.”

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Posted 2 years ago

“I have received the best customer service. Absolutely happy with the replacement of my item .”

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Posted 2 years ago

“Received Item in a timely manner plus was fitted in very secure delivery package - definitely happy with the service.”

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Posted 2 years ago

“I have been very pleased with all I have receved from Lightin TheBox I have made comments but in future I'll leave on all I get in fact I receved a fleece dress so please have ordered 2 more for myself and one for my neice,”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,188 reviews