LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,225 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service and goods”

Helpful Report

Posted 2 years ago

“Quick delivery items received are of good quality fitted nicrly”

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Posted 2 years ago

“Good quality clothing at very reasonable prices well worth ordering ready for summer. Would highly recommend to friends and family”

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Posted 2 years ago

“I recently ordered cushion covers. Delivery was good. Was notified of tracking. Deleted with purchase. Good quality and unusual design.”

LightInTheBox 5 star review on 7th March 2023

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Posted 2 years ago

“brilliant dealt with my problem first class 5 stars”

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Posted 2 years ago

“Excellent product that fit very nicely. Pleased with prompt delivery service well done.”

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Posted 2 years ago

“Love lightin the box 5 star in every way”

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Posted 2 years ago

“Thanks for nice clothes it make me so happy how i imagine i got those all very nice thanks for light in the box”

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Posted 2 years ago

“I was very pleased with my silver pleated midi skirt for which I will be purchasing another in a different colour. The skirt fitted me perfectly too. Thank You.”

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Posted 2 years ago

“I bought this as a present, they are really pleased, thank you so much,”

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Posted 2 years ago

“LlghtInTheBox has some interesting items. Everything we have bought has been well made & received in a timely manner. We are kept well informed about our purchase & delivery.”

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Posted 2 years ago

“I am delighted with my summer skirt. The colours are as advertised and it is very elegant. I shall be wearing it to my granddaughter's wedding.”

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Posted 2 years ago

“Fast service. Unique items. Everybody loves my coat. Well recommended”

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Posted 2 years ago

“Lovely locket, very pleased with it. Good price. Packaged well and delivery on time. Bought as a gift. Thank you.”

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Posted 2 years ago

“Very good service. Got my items before time and they were great quality. Would recommend”

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Posted 2 years ago

“Lovely T-Shirts, very happy with the quality of materials. Will be ordering more”

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Posted 2 years ago

“Excellent - very impressed.”

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Posted 2 years ago

“Order reef boots very good quality as good as you Clark's boots would recommend”

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Posted 2 years ago

“Very good service, will order again.”

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Posted 2 years ago

“LightlnTheBox has amazing products and great customer service and it is a trustworthy company to collaborate with. I am very satisfied. Thank you”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,225 reviews