LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,225 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my purchase of copper wire string lights, would recommend”

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Posted 2 years ago

“Great choices Great prices Easy to use website Can't beat it! 5 out of 5”

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Posted 2 years ago

“Positive Experience. My order of a tablecloth was processed and dispatched without delay and arrived in perfect condition on time.. It also matched exactly what it said on the website. Tom”

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Posted 2 years ago

“I've had several articles of clothing from this company, and have always been delighted with the quality and service, the clothes are diverse enough to suit all tastes, so they are the first call for me.”

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Posted 2 years ago

“GREAT BUY GREAT WEB SITE”

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Posted 2 years ago

“I rate LightInTheBox 5 stars. My first purchase arrived quickly in perfect condition & I am delighted with it & the service.Will use again.”

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Posted 2 years ago

“Initially, I was unsure about purchasing from abroad and normally would bypass advertisements but my trousers were of good quality and arrived within the allotted time frame. I so was that pleased that I ordered another pair promptly. I have been in touch with the company via messenger to which I was answered politely and quickly.”

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Posted 2 years ago

“I have received the best customer service. Absolutely happy with the replacement of my item .”

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Posted 2 years ago

“Received Item in a timely manner plus was fitted in very secure delivery package - definitely happy with the service.”

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Posted 2 years ago

“I have been very pleased with all I have receved from Lightin TheBox I have made comments but in future I'll leave on all I get in fact I receved a fleece dress so please have ordered 2 more for myself and one for my neice,”

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Posted 2 years ago

“easy to order, very good prices, always good quality for price, always advised of delivery day and approximate time of delivery”

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Posted 2 years ago

“Recently bought a sweatshirt with dog on front. Picture gave impression of a soft material which it wasn't, however still very satisfied with it. Size just right and delivery quick and efficient. Emails from Lightinthebox kept me up to date and couldn't be more helpful. First time buyer and doubt it will be my last.”

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Posted 2 years ago

“Very well made and great material, had to buy these 2 shirts as they remind me of my youth in the 80s.”

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Posted 2 years ago

“Easy to navigate the website. Regular update of the delivery .”

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Posted 2 years ago

“Thank you”

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Posted 2 years ago

“Good service everything you need in one go”

LightInTheBox 5 star review on 31st January 2023

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Posted 2 years ago

“My order was fast and reliable my product is just what I ordered and wanted”

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Posted 2 years ago

“Hi, LightInTheBox has been great and fast delivery on most items”

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Posted 2 years ago

“This is a good site to be on everything I've ordered has turned up and all being exactly as it should be thank you lightinthebox”

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Posted 2 years ago

“Hi I just love buying my clothes of here prices.are.low so easy to use helpfully staff friendly goods arrived on time safely I don't use.city anymore I always buy my chloes.of here iam.happy I choose.ur companie to buy my chloes from I'd give five Starr so 5 out of 5 brilliant keep up the goid work thank you so.much.cheers”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,225 reviews