LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,225 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order arrived today. All of the orders were exactly as pictured and described, the quality is excellent and I am very happy with all of them. Thank you.”

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Posted 2 years ago

“This is A top place to buy great goods from.”

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Posted 2 years ago

“Great shirt and great service thanks robert”

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Posted 2 years ago

“nice product at a good price”

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Posted 2 years ago

“Brilliant product, excellent service and good price. Thanks. Lovexthe yellow strap so will order soon. 💛”

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Posted 2 years ago

“Both my daughter and a female friend of mine were extremely pleased with the oversized cardigans they received. Well made, warm and looked good!”

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Posted 2 years ago

“Received in good condition. Delayed delivery. Items are as described on the website. Even though it is a 2D picture printed on the clothes is not clear. Can improve the quality of printing.”

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Posted 2 years ago

“Love my latest purchase - makes me look 10 years younger!”

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Posted 2 years ago

“Great service and quick delivery”

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Posted 2 years ago

“Thank you, I like the dresses and the delivery was also good.”

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Posted 2 years ago

“Good products and prices but the delivery time is far to long.”

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Posted 2 years ago

“Always prompt service, good selection over variety of goods. If out of stock, refunds made immediately.”

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Posted 2 years ago

“Good quality”

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Posted 2 years ago

“Excellent communication and tracking service at all stages of the purchasing process. I am very pleased with the product and have no hesitation recommending this company. I will deal with them again.”

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Posted 2 years ago

“Very good service.”

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Posted 2 years ago

“Really good website with range and service. Shipping was approximately 8 days. Product was as advertised. Good value and well made for money”

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Posted 2 years ago

“dresses fab and great value”

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Posted 2 years ago

“Have been totally satisfied with LightinTheBox and would order from them again.”

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Posted 2 years ago

“Thanks very much for your product and the service I received and I'm very happy with your product”

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Posted 2 years ago

“I was very unsure about purchasing from an unknown company when I first saw this website but I was impressed with the massive choice within the site. I saw a lovely cross-body bag and decided to take the risk in buying it. Result....... I absolutely love the one I bought, very impressed with the standard of service and delivery. Thank you I really love my new cross-body bag.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,225 reviews