LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,225 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really nice goods and nice to deal with”

Helpful Report

Posted 2 years ago

“Delivery is very quick compared to AliExpress. Items I have received to date are impressive.”

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Posted 2 years ago

“Stunning cushion covers ,absolutely delighted with them and the wonderful service.Thank you so much MARY”

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Posted 2 years ago

“Very impressed with service arrived very quickly and packed very well”

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Posted 2 years ago

“Light in the box is a very cheap and excellent service it provides what we most want in life.and this is the best site bar none and will always shop here”

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Posted 2 years ago

“The coat was stunning ! Well worth the wait”

LightInTheBox 5 star review on 31st January 2023

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Posted 2 years ago

“I am very please with my order of 2 half zip fleecy type long sleeve shirts. I fact I have now ordered 4 more. Both the quality and the delivery of my purchase was first class. Thank you”

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Posted 2 years ago

“Produkt był taki jak w opisie a dostawa była w terminie .”

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Posted 2 years ago

“Very good communication with this company they were very helpful when I had to return my order very easy returns process and very quick refund thank you”

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Posted 2 years ago

“The service I received on all three purchase has been excellent. Delivery has been as told and the products what I expected.”

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Posted 2 years ago

“I have only been using LightInTheBox for a short while really recommended you use it got some great bargains great service”

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Posted 2 years ago

“Great site and plenty of things for everyone - just scroll down to your heart's content. Happy shopping!”

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Posted 2 years ago

“Lightinthebox is one of my favourite shopping experiences, the process is smooth, and the items on sale are competively priced and great value, love it.”

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Posted 2 years ago

“ordered a few times, happy with the quality and service, well recomended.”

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Posted 2 years ago

“Everything I have ordered from you has been in perfect condition and arrived swiftly. I'm very impressed with the quality of my goods, the colors the shape and the making has been perfect and I'm very pleased with all my purchases.”

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Posted 2 years ago

“The parcel arrived quicker than I expected. The sweatshirt is of a lighter weight than a normal sweatshirt. It's more like a long sleeved t-shirt. The colour is bold and vibrant. I love the message and the dogs icon. It fits very well. Overall I am very pleased with this item and look forward to receiving the other items that I ordered.”

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Posted 2 years ago

“Lightbox has been fantastic in customer services, and their goods meet my expectations. Their dresses are really very classy. I recommend you download their App, and you will surely get a good deal.”

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Posted 2 years ago

“Nice to get larger sizes. Good quality. Quick delivery. Would buy other garments without question”

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Posted 2 years ago

“I bought a twinkle tree,I'm so happy with my purchase”

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Posted 2 years ago

“Got my two pairs of shoes very quickly . They fit perfectly and look like the( dogs bo%%ocks.) In English the words in brackets mean they are awesome . I really love them.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,225 reviews