LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,190 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great everything,just go for it !”

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Posted 2 years ago

“Bought cycling socks jumper & fleece with cat motif for Christmas presents happy with all items.”

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Posted 2 years ago

“Excellent products and service.”

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Posted 2 years ago

“Excellent products all delivered and in excellent condition. I would recommend Light In The Box with a 5-star rating.”

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Posted 2 years ago

“Good value product made well.”

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Posted 2 years ago

“Having only recently discovered LightInTheBox, I am totally converted. I made some purchases, and astonishingly, everything arrived promptly, well packaged, and above all, the quality of products are amazing. I'm converted. Good job everyone.”

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Posted 2 years ago

“Good clothes, good price, good service”

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Posted 2 years ago

“They were very fast perfect”

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Posted 2 years ago

“Great jacket, good value for money and sizing as stated. Quite creased on arrival due to method of packaging but managed to steam wrinkles out.”

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Posted 2 years ago

“good service have never let me down”

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Posted 2 years ago

“A reliable company that keeps customers informed every step of the way of their orders. Actual arrival of goods from date of order is a bit slow, but they do arrive in the end. thank you”

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Posted 2 years ago

“Fast delivery”

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Posted 2 years ago

“Very happy with my new wigs they are exactly what I ordered in colour and style and didn't take long to arrive.”

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Posted 2 years ago

“Lovely phone case very happy”

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Posted 2 years ago

“Prices are very good”

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Posted 2 years ago

“I am delighted with my order.”

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Posted 2 years ago

“Delighted with wine coloured shirt, very seasonal. Impressed all my friends, especially the ladies. Regards Mick”

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Posted 2 years ago

“I'm pleased with my order and they arrived on time will be using this site again 😁👍”

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Posted 2 years ago

“So far everything i have bought i have been happy with, except a mens winter jacket that was the description of it, it turned out to be a t shirt that looked like a jacket, very disappointed in that ,the picture of it looks like a jacket”

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Posted 2 years ago

“I was super pleased with the mens fleece jacket, it was exactly as advertised, I was a little worried as some reviews weren’t very good, but it was perfect, thankyou,haven’t received sweater yet, but hope it’s as good as the fleece”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,190 reviews