LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,225 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A modern company with great choices of products at competitive prices. Driving gloves I ordered are very good quality at a better price than elsewhere”

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Posted 2 years ago

“light in the box is very handy and easy to use”

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Posted 2 years ago

“excellent service goods arrived well packed and secure ..e.mails all the way letting me know when gods arriving...greeat service”

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Posted 2 years ago

“Lightin TheBox have so far sent me 25 orders and there have been no problems of any kind.The merchandise is all good quality and if there has been an issue (always of my own making) they have sorted it out. I have used this word before but they are FANTASTIC.”

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Posted 2 years ago

“would happily buy them again great lights came very quickly I would recommend”

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Posted 2 years ago

“Good furm to bye from good price good stuffed keep in touch all the time”

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Posted 2 years ago

“I bought this as a present for a friend and she loves it, she said she didn't know how she got on without it. Very pleased I got it for her.”

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Posted 2 years ago

“Making a purchase is simple and easy, shipping is a small bit long but come exactly when it said it was coming and product is exactly as described i 10/10 recommend and 100% satisfied will be buying from here again!”

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Posted 2 years ago

“Im very very happy with my purchases The only thing is the foot massager and the radio sculppting instrument dident work Everything else was perfect clothes were a perfect fit. Would recommend and have told people about this site may Ryan”

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Posted 2 years ago

“I was very happy with my purchases and my grandson loved his clothes Even though there was a delay I was kept informed thank you”

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Posted 2 years ago

“I was very happy with the dress I bought it is really girlish just what I wanted thanks”

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Posted 2 years ago

“All the coats are good quality but you need to order 2-3 sizes bigger. I have now ordered 4 coats from them and love all of them.”

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Posted 2 years ago

“Customer service is great.As long as you're will to wait that bit extra for your product you shouldn't have any complaints”

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Posted 2 years ago

“Very good company with lots of items to choose from. Quality is really good and sizes are true to label.”

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Posted 2 years ago

“good website with lots of great items to buy”

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Posted 2 years ago

“I’m trying to return the items and I found it some instructions on the page but more importantly the customer care team has made a huge difference by replying to my concerns promptly Very satisfied customer here”

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Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27879691 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Light In The Box, Have clothing beautifully designed and made, fashion in many sizes and colours - all items are well made, received quickly, with lovely print ideas, up-to date fashion.”

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Posted 2 years ago

“Very happy with lightinthebox will be buying a lot more in2023 thank you”

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Posted 2 years ago

“My dealings with this company have been very positive. Excellent service and communication and prompt delivery. I have no hesitation in recommending LightInTheBox as a professional retail outlet.”

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Posted 2 years ago

“Great price great quality good price have ordered some more because I was so pleased with the first order I received”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,225 reviews