LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,193 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have already written a review.”

Helpful Report

Posted 2 years ago

“Very good service 👍🎄”

Helpful Report

Posted 2 years ago

“Item is great and a gift”

Helpful Report

Posted 2 years ago

“The hoodie I ordered is beautiful and fits lovely great value for money delivery is a bit long but definitely worth the wait I would definitely recommend this site”

Helpful Report

Posted 2 years ago

“Have lots of great items to shop at a cheap price. You can already find a surprise form here.”

Helpful Report

Posted 2 years ago

“Love the top beautiful”

Helpful Report

Posted 2 years ago

“Bought a hairpiece recently. Great quality, colour and price. Have bought from this company before so am sure of good quality they offer Due to distance and postal strikes in UK the delivery takes a bit longer at present.”

Helpful Report

Posted 2 years ago

“Really nice service!”

Helpful Report

Posted 2 years ago

“Bought some items of clothing and was amazed at the speedy turnaround, plus being able to track orders is a fantastic boost. A good company to deal with.”

Helpful Report

Posted 2 years ago

“Absolutely delighted with my first order . Can't wait for the other one to arrive Shame they both weren't in the same package as they were ordered at the same time .”

Helpful Report

Posted 2 years ago

“Very happy with lightinthebox every order came no hassle”

Helpful Report

Posted 2 years ago

“I have bought items from lightingthebox they were very good with sending orders and kept me informed of the progress of the delivery the company is 100% I will buy from them again”

Helpful Report

Posted 2 years ago

“!st Time I've used LightinTheBox and was very sceptital at 1st but thought I'd give them a go and was not disppointed the item I purchased was excellent 10 out of 10”

Helpful Report

Posted 2 years ago

“A very professional and well run service. I was really looking forward to this delivery and I'm totally over the moon with my top. I can't wait for Saturday when I wear it to the pub's Christmas raffle.”

LightInTheBox 5 star review on 13th December 2022

Helpful Report

Posted 2 years ago

“Really pleased with the service and the continued updates on my purchase great work Lightinthebox”

Helpful Report

Posted 2 years ago

“Jestem bardzo zadowolony, z mojego zamówienia rozmiar ok👍”

Helpful Report

Posted 2 years ago

“I have done several orders with this Company and have to say how professional and satisfactory the ordering has been and will certainly be using fro now on.”

Helpful Report

Posted 2 years ago

“Hi I would just like to say that as a new customer I’m a very happy with lightin the box app as I’ve have made two purchases and awaiting more.great price and no thoughts in the garments and quantity material.”

Helpful Report

Posted 2 years ago

“I would recommend this company as I found them to be reliable and the items I have recieved are well made and of good materials.”

Helpful Report

Posted 2 years ago

“I just started using lightning in a box and I am so surprise the quality of material is very high considering the price I am paying for them, , all my purchases so far has been great really beautiful purchases 41 items so far. I cannot find any problems with my purchases I highly recommend. I’m considering leaving AMAZON for this site. Thanks guys”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,193 reviews