LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,193 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good but where are the orders they were ordered on the 18th November”

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Posted 2 years ago

“Great products, fast delivery, overall excellent.”

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Posted 2 years ago

“Love LightinTheBox!! Fabulous choice of products,and great quality.”

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Posted 2 years ago

“My second Jacket from here and I love it”

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Posted 2 years ago

“Everything i’ve Bought from LightInTheBox has been Great I would recommend to everyone. Just ensure you select your size correctly.”

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Posted 2 years ago

“Excellent product for dog training Only needed to use the noise & vibration settings for dog training Would recommend this product”

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Posted 2 years ago

“Very satisfied with my purchase, good quality and an excellent fit, prompt delivery. thank you to your team. Have a great Xmas”

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Posted 2 years ago

“Great products. Good choice to chose from. Customer service are very prompt and very helpful.”

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Posted 2 years ago

“Thank you to chloe from light in the box for sorting everything out with my order i will order again”

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Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 27515220, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account. Sincerely Customer Service

Posted 2 years ago

“the cat coat was delightful. My sister just loves it. the blouse with dandelions on is a Christmas gift and the response has not yet been given the Christmas jumper is horrible. Not as seen, sleeves too long, shoulders too low. Have been unable to return due to not getting a ticket from Customer Services. Will not be using this company again.”

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Posted 2 years ago

“I enjoy the unique style but the quality is good and ordering simple.”

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Posted 2 years ago

“Very good easy to use and came quick”

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Posted 2 years ago

“This was my second purchase from Light in the Box. As with the first one. I am very happy with my purchase, it arrived on time and fits well, (true to size.) I had good communication from light in the box throughout. The jumper is soft and warm. I will buy more from here again in the future. Ian”

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Posted 2 years ago

“I bought 2 pairs of tracksuit bottoms. The quality was good, the price was excellent, and they were exactly as advertised. No complaints.”

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Posted 2 years ago

“good fit nice design and material true to size very happy with price”

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Posted 2 years ago

“Всё просто супер Пользуйтесь”

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Posted 2 years ago

“Love this site. Lots of quirky stuff. I especially like it for pantomime costumes - reasonably inexpensive and usually made of fairly light fabric so good to wear under stage lights. Colours are vibrant and fabrics are easily washed. Glad I came across this site. The only downside for me is that goods take quite a long time to arrive by post - but they do arrive. Order in plenty of time for any event you wish to by for.”

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Posted 2 years ago

“Purchased two gents dress shirts - fabulous price and great quality. The shirts were white I was worried they would be see through, but the quality was excellent. Great communication throughout on delivery and arrived when they said they would.”

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Posted 2 years ago

“I'm sorry I don't do reviews .”

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Posted 2 years ago

“Well sized and my granddaughter will love it.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,193 reviews