LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,225 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great clothing nice fit”

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Posted 2 years ago

“The Lightin The box was very easy to find online. Great to use, lots of options to buy. I purchased this Samsung 5pro watch strap, love it, now I want the orange one”

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Posted 2 years ago

“Fast delivery, dress just perfect.”

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Posted 2 years ago

“Very satisfied with product that I purchased and well pleased with there updates”

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Posted 2 years ago

“Item was what the pick looked like.very pleased.”

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Posted 2 years ago

“I have been ordering products from you and your services and products are great. Delivery is usually good for an overseas customer and prices are very competitive for similar products elsewhere.”

LightInTheBox 5 star review on 15th February 2023

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Posted 2 years ago

“Beautiful Tankinis sets, colours are as shown and sizes are as stated, very pleased with my purchases. This was my second order and I will be ordering again.”

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Posted 2 years ago

“Good Service. ⭐️⭐️⭐️⭐️⭐️”

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Posted 2 years ago

“Unusual designs and good quality ladies wear. Customer service excellent.”

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Posted 2 years ago

“It is very good got my orders no problem I made a mistake buying the wrong item got a refund no problem highly recommended”

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Posted 2 years ago

“First class service and product and delivery I will look to Lightin The Box and hope that they hold the next item that I require as they will get my order thank you”

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Posted 2 years ago

“Was very sceptical, my first order was great just as described will order again”

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Posted 2 years ago

“The Service is quick, The return replies are very quick to respond, The information is excellent,”

LightInTheBox 5 star review on 14th February 2023

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Posted 2 years ago

“Lovely jacket, looks just like the picture. Not too long delivery either.”

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Posted 2 years ago

“Excellent quality products and first-class service .”

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Posted 2 years ago

“Order given and delivery in under a week. Great garment. Thanks”

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Posted 2 years ago

“I have ordered a couple of times from Light In The Box and have never been disappointed. Items as described and fast postage”

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Posted 2 years ago

“Excellent communication and service throughout. And the product was perfect. Thank you all.”

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Posted 2 years ago

“good deal fast delivery”

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Posted 2 years ago

“Excellent service and product is true to picture”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,225 reviews