LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,188 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to order, very good prices, always good quality for price, always advised of delivery day and approximate time of delivery”

Helpful Report

Posted 2 years ago

“Recently bought a sweatshirt with dog on front. Picture gave impression of a soft material which it wasn't, however still very satisfied with it. Size just right and delivery quick and efficient. Emails from Lightinthebox kept me up to date and couldn't be more helpful. First time buyer and doubt it will be my last.”

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Posted 2 years ago

“Very well made and great material, had to buy these 2 shirts as they remind me of my youth in the 80s.”

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Posted 2 years ago

“Easy to navigate the website. Regular update of the delivery .”

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Posted 2 years ago

“Thank you”

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Posted 2 years ago

“Good service everything you need in one go”

LightInTheBox 5 star review on 31st January 2023

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Posted 2 years ago

“My order was fast and reliable my product is just what I ordered and wanted”

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Posted 2 years ago

“Hi, LightInTheBox has been great and fast delivery on most items”

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Posted 2 years ago

“This is a good site to be on everything I've ordered has turned up and all being exactly as it should be thank you lightinthebox”

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Posted 2 years ago

“Hi I just love buying my clothes of here prices.are.low so easy to use helpfully staff friendly goods arrived on time safely I don't use.city anymore I always buy my chloes.of here iam.happy I choose.ur companie to buy my chloes from I'd give five Starr so 5 out of 5 brilliant keep up the goid work thank you so.much.cheers”

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Posted 2 years ago

“really nice goods and nice to deal with”

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Posted 2 years ago

“Delivery is very quick compared to AliExpress. Items I have received to date are impressive.”

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Posted 2 years ago

“Stunning cushion covers ,absolutely delighted with them and the wonderful service.Thank you so much MARY”

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Posted 2 years ago

“Very impressed with service arrived very quickly and packed very well”

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Posted 2 years ago

“Light in the box is a very cheap and excellent service it provides what we most want in life.and this is the best site bar none and will always shop here”

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Posted 2 years ago

“The coat was stunning ! Well worth the wait”

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Posted 2 years ago

“I am very please with my order of 2 half zip fleecy type long sleeve shirts. I fact I have now ordered 4 more. Both the quality and the delivery of my purchase was first class. Thank you”

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Posted 2 years ago

“Produkt był taki jak w opisie a dostawa była w terminie .”

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Posted 2 years ago

“Very good communication with this company they were very helpful when I had to return my order very easy returns process and very quick refund thank you”

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Posted 2 years ago

“The service I received on all three purchase has been excellent. Delivery has been as told and the products what I expected.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,188 reviews