LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful when having to return/exchange items”

Helpful Report

Posted 2 years ago

“Great customer service. Delivery a bit long but understandable. Recommended”

Helpful Report

Posted 2 years ago

“Clear and elegant! Purchased a bedroom clock with dimmable large illuminated numbers. Stylish, excellent value for money and dimmable for nighttime use. Only slight criticism is the power cable only just reached a power point on the nearby wall..”

Helpful Report

Posted 2 years ago

“Amazing quality absolutely delighted with my products and very good prices”

Helpful Report

Posted 2 years ago

“Good quality”

Helpful Report

Posted 2 years ago

“So far so good all products are good and fit great”

Helpful Report

Posted 2 years ago

“I like the clothes that you have got they are different and lovely due to price rises I will still buy from you as enjoy the clothes as not ventured to other things yet good”

Helpful Report

Posted 2 years ago

“It's a great website and anything I've ordered has arrived on time and good quality. Really pleased with my orders”

Helpful Report

Posted 2 years ago

“All products purchased arrived on time. I am satisfied with the purchased products. I recommend it because it rarely happens that the products come on time. J.S”

Helpful Report

Posted 2 years ago

“5 Excellent keeping me informed and up to date with my purchase and tracking. The item is very good quality, I will be buying from you in the future.”

Helpful Report

Posted 2 years ago

“I am very pleased with all items that I have ordered.”

Helpful Report

Posted 2 years ago

“Great selection to choose from...will be ordering again soon...”

Helpful Report

Posted 2 years ago

“I have been absolutely delighted with the items I have bought from Light-in-the-box. Both the blouse and the dress are a perfect fit and the price of both items was very reasonable. I would be more than happy to make more purchases from this company.”

Helpful Report

Posted 2 years ago

“Very quick and good”

Helpful Report

Posted 2 years ago

“Extremely happy with my purchase. The phone covers ideal for me and my wife she has one a different colour. Great price, excellent buy”

Helpful Report

Posted 2 years ago

“The dress fits well and looks great and doesn’t crease!”

Helpful Report

Posted 2 years ago

“So pleased I found this site, really lovely clothes. Very different. Cannot believe how inexpensive they are and nice quality.”

Helpful Report

Posted 2 years ago

“Website was easy to navigate. Item was priced reasonably and information on delivery was better than any other company's delivery notices”

Helpful Report

Posted 2 years ago

“Very happy with my purchases the tops are beautiful love shopping here.”

Helpful Report

Posted 2 years ago

“Great quality polo shorts in a large selection of colours and sizes”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews