LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic offers and well priced flask sales are my favourite 😃”

LightInTheBox 5 star review on 28th May 2023

Helpful Report

Posted 2 years ago

“I absolutely love this site and would recommend it to anyone have told all my family and friends about it and hope they order soon”

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Posted 2 years ago

“I do Love Lightinthebox App, there is so much choice and everything I have purchased has been very Good Quality, really all Affordable.”

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Posted 2 years ago

“I recommend LightInTheBox for everyone honesty people because LightInTheBox are honest. They sent to me very fast and perfect quality items. LighInTheBox I'm wishing YOU more costumers,GOOD LUCK 👍😀. Kind regards Robert”

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Posted 2 years ago

“Whilst planning my holiday this year, I decided that I required new knee length shorts for city walking. I viewed several web sites to find something a little different. Light In The Box certainly catered for my requirements. I was spoilt for choice with the various designs and colours that gave me what I was looking for. After considerable searching online, I settled for a pair of knee length shorts from Light In The Box. When they arrived I was not disappointed. They were the right colour, style and fit. I was so impressed by my choice, that I ordered a second pair in a different colour, which are on their way as I write. I have looked at various clothing items with Light In The Box, and I am delighted with the choice, style and colours available. I am now considering a pair of shoes also. I will use Light In the Box as my first choice in the future. ++++++”

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Posted 2 years ago

“The materials in the articals i have bought is excatly what was stated on the app the sizes were a perfect fit i would recommed this app if you looking for something unique at afforadable prices”

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Posted 2 years ago

“The delivery was prompt (9 days from placing the order), and i was very pleased with the quality of the products, and their style.”

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Posted 2 years ago

“Recently purchased a light blue denim dress and two tops. Lovely soft material. Good fit. Delivery was good.”

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Posted 2 years ago

“Great firm to deal with.speedy delivery will buy again.Resonably priced.”

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Posted 2 years ago

“The dungarees were beautiful -just as beautiful as the picture showed them. Delivery was as promised. Very pleased.”

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Posted 2 years ago

“everything ok.good quality fast delivery.more choice of colours”

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Posted 2 years ago

“Great designs and easy care fabric make these garments popular with lazy folks luke me that play golf etc.”

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Posted 2 years ago

“The messenger bag is very convenient and useful, good value and small.”

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Posted 2 years ago

“I’m so happy with my purchase from LightInTheBox , it’s a 10 out of 10 from me”

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Posted 2 years ago

“This a lovely dress material is nice and pink is lovely just right for my holiday”

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Posted 2 years ago

“Very efficient”

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Posted 2 years ago

“My shoe purchases have been of a very high quality and excellent value. The delivery time was likewise a very prompt service. I highly recommend LightInTheBox for quality and value for money.”

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Posted 2 years ago

“great website, good pricing and products delivery is prompt and good”

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Posted 2 years ago

“I love how they manage to get my dress arrive earlier than expected!”

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Posted 2 years ago

“Great company, pricing is good as is the quality of the goods and having a great delivery service”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews