LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a chargeable light for kitchen. Very happy with the purchase. God quality and works as expected”

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Posted 2 years ago

“Items arrived in a timely manner and were exactly what I was looking for”

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Posted 2 years ago

“Great Company to order from so easy to order from the website and the choice of clothing is fantastic”

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Posted 2 years ago

“Lovely cross body bag bought for my grandson to keep his phone ,money and sunglasses safe. Excellent size and quality. Good value for money . Prompt delivery .Thanks . Will probably be ordering 2 more soon.”

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Posted 2 years ago

“I am very pleased with Light in the Box for our 60th wedding anniversary last year I bought my dress from here and there were many admirers. Since than have bought a number of items, excellent deliver and great prices. Well done LtB”

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Posted 2 years ago

“Very impressive 👏 some lovely clothes 😍”

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Posted 2 years ago

“really really happy with the t shirt that i bought from you been waring it to work and im still waiting for the starry sky projection light mini remote control projector but when it does come im sure that i will be really really happy with that.”

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Posted 2 years ago

“I was very sceptical having never ordered before, but needing new dance shoes a member of my class recommended you. When I saw the prices and choices I was very encouraged so placed an order for two pairs totalling £57. It does take a little longer than normal delivery but happily, they arrived for a Ball I was attending. Very pleased with the service and delivery so far. Will be looking and ordering again”

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Posted 2 years ago

“As you enter LITBox you are spoiled for choice by the wide range of choices, I cannot go in without spending a minimum of 1 hour, even at that I find myself going back in later in my day to browse. LITBox is the type of website that you'll find yourself going back time after time. I cannot fault their brilliant shipping, and in tandem with their shipping colleagues my orders have been delivered to me days before their due date. I would love to see larger size footwear for men. Thank you.”

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Posted 2 years ago

“Pleased with both purchases only thing was quite a long delivery time .fine if you are not in a hurry”

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Posted 2 years ago

“Never been disappointed with my purchases just wish they were delivered faster.”

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Posted 2 years ago

“Very impressed with the service. Arrived much quicker than expected.”

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Posted 2 years ago

“fantatic item i am very very pleased and will buy from seller again”

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Posted 2 years ago

“Love the products and the quality , delivery excellent”

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Posted 2 years ago

“good variety of varied products at a reasonable price and excellent customer service.”

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Posted 2 years ago

“I really enjoy this site and have ordered from it in several occasions. The clothes are excellent quality and whilst the sizing is hit or Miss I use everything I buy. The foot wear is excellent, good quality occasional wear and each outfit can be matched.”

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Posted 2 years ago

“Good. Value for money. Very pleased”

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Posted 2 years ago

“Purchased a pair of mens sandals, they look great, true to size, will order again”

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Posted 2 years ago

“Items delivered promptly and as expected. having been scammed by similar stores this was a nice surprise.”

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Posted 2 years ago

“I started with about 4 3D shirts I now have about 20 all true to size nice and cool for summer wear they are just out of this world and I just keep adding the designs are brilliant”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews