LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,225 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A pleasurable experience when using LightInTheBox, wide range of choices of items, with safe and secure buying and peace of mind. Highly recommmend-check it out!! :-)”

Helpful Report

Posted 2 years ago

“Very speedy dispatch and item exactely as described.”

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Posted 2 years ago

“I am pleased with the service. More choices of new designer clothing. easy ordering online. Bought 3 items recently.Excellent service”

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Posted 2 years ago

“I have bought many items of clothing and shoes in particular from LITB in the past and have been very happy with most of my purchases. I will keep on buying from them until I find something better which I doubt. I have bought six or seven Items also for a girlfriend which She was very happy with. Alas the girlfriend has left me and took the clothes that I bought with Her. Now it is Her loss and not mine. I am now in the process of buying several shirts for myself because the quality is very good and the fit is great also. Thank you LITB.co”

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Posted 2 years ago

“Loved ordering from here. Great value quick delivery and great items. Will be ordering again soon”

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Posted 2 years ago

“2 Nice shirts in a mix of linen/cotton, well made, and super fit for 3xl being a 48" Chest, plenty of room and nice designs, second order, quick delivery .”

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Posted 2 years ago

“I recently ordered a recliner chair cover and some cushion covers from LightInTheBox. The ordering process was quick and easy and the items were delivered promptly. I'm pleased with the quality of both purchases and I would be happy to shop again with this company.”

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Posted 2 years ago

“I received my shirt - which is fabulous and admired my many of my friends-in a short time and for an excellent price. Many thanks Lightinthe Box.”

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Posted 2 years ago

“Excellent service, thankyou”

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Posted 2 years ago

“Very good comunication with client, some stuff could be maybe different which is on site but this depends from our expectations, I can recommend that site👍”

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Posted 2 years ago

“Delighted with my purchase and the delivery time .”

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Posted 2 years ago

“Very pleased with my purchase, my tapestry looks amazing on my wall ,,thank you”

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Posted 2 years ago

“Good selection of clothing at very reasonable prices, much cheaper than the High Street so easy to stock up the wardrobe for the coming season. Takes about three weeks for the goods to arrive so you need to plan in advance if buying for a special occasion. Goods are of reasonable quality for the price.”

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Posted 2 years ago

“Ordering was very easy. Had to wait longer than maybe other companies but arrived in good condition and products are good.”

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Posted 2 years ago

“Bardzo fajne etui praktyczne,pasuje w 100%,polecam”

LightInTheBox 5 star review on 6th June 2023

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Posted 2 years ago

“Very happy with orders and delivery tracking available with this company”

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Posted 2 years ago

“I am delighted with my new IPad cover”

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Posted 2 years ago

“Brilliant. Glad I found this site. Easy to use and easy to order. Will use again.”

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Posted 2 years ago

“I am very happy with the products I ordered from this site Excellent service”

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Posted 2 years ago

“I must admit, I was unsure about ordering, as the item was being shipped from abroad, but the process was seamless, the order was quickly fulfilled, communication throughout was excellent, and the item was just what I needed (and cheaper than on other websites) A well-deserved 5 stars.”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,225 reviews