LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of clothing at very reasonable prices, much cheaper than the High Street so easy to stock up the wardrobe for the coming season. Takes about three weeks for the goods to arrive so you need to plan in advance if buying for a special occasion. Goods are of reasonable quality for the price.”

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Posted 2 years ago

“Ordering was very easy. Had to wait longer than maybe other companies but arrived in good condition and products are good.”

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Posted 2 years ago

“Bardzo fajne etui praktyczne,pasuje w 100%,polecam”

LightInTheBox 5 star review on 6th June 2023

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Posted 2 years ago

“Very happy with orders and delivery tracking available with this company”

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Posted 2 years ago

“I am delighted with my new IPad cover”

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Posted 2 years ago

“Brilliant. Glad I found this site. Easy to use and easy to order. Will use again.”

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Posted 2 years ago

“I am very happy with the products I ordered from this site Excellent service”

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Posted 2 years ago

“I must admit, I was unsure about ordering, as the item was being shipped from abroad, but the process was seamless, the order was quickly fulfilled, communication throughout was excellent, and the item was just what I needed (and cheaper than on other websites) A well-deserved 5 stars.”

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Posted 2 years ago

“Very very pleased with this Tankini set, good quality very flattering and true to size”

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Posted 2 years ago

“Excellent service and product well impressed. Will definitely use again”

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Posted 2 years ago

“The clothing I order from LightinTheBox is great and i very happy with it and the service provided Thank you”

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Posted 2 years ago

“5 stars from me. A quality product at a good price and came with a simple additional belt. Strong stitching and strong fabric. Easy to care for. A good length for a 6ft 2 person - bottom hem comes to top of mid calf. A good range of different size pockets with velcro and zip fastenings. Would like to see in a range of brighter colours reds, greens rather than safe British colours.”

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Posted 2 years ago

“I have ordered 5 items so far and I'm very satisfied of the quality and the prices. Also I have to mention tha the delivery was fast, concerning the distans (I'm in UK), it took two weeks from the order day. I'm very pleased, thank you”

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Posted 2 years ago

“Absolutely happy with my purchase & well worth the money.”

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Posted 2 years ago

“actually the name you have for rewards was who it was sent to not the one ordering it .but my sister thought it the loveliest dress she'd ever owned for style as well as fabric quality”

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Posted 2 years ago

“As yet, I've only had good experiences with my purchases. Deliveries are swift, and well packaged. I'd recommend LightInTheBox for a good and honest shopping experience.”

LightInTheBox 5 star review on 31st May 2023

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Posted 2 years ago

“my order was as described online”

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Posted 2 years ago

“Absolutely fantastic will definitely visit again”

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Posted 2 years ago

“item was of great quality in short a great deal all round”

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Posted 2 years ago

“I found all very efficient and helpful. I recommended L8ght in the Box to my family and friends”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews