LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful dress. Could benefit from a longer zip. It's hard to get on and off. Once on its a great fit and looks good”

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Posted 2 years ago

“The shirts I ordered are just what I wanted and they are excellant also very quick service well done”

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Posted 2 years ago

“I don't think there's enough stuff for blokes! But apart from that, you HAVE got some pretty loud t-shirts! which I like!”

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Posted 2 years ago

“My second time of shopping and things are as good as the first so I have no worries”

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Posted 2 years ago

“Great quality thanks”

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Posted 2 years ago

“Ordered 2 polo shirts and casual shirt . Arrived on time and fitted in accordance with the size chart.”

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Posted 2 years ago

“Excellent value for money, fast delivery, easy returns, interesting items. Clothes I have bought so far all fit very well.”

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Posted 2 years ago

“I must say I am pleasantly surprised with LightinTheBox, I placed 3 separate orders without know the quality and not one item disappointed me.”

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Posted 2 years ago

“Very pleased with the quality and price of the products, good fit, great colours and excellent delivery service”

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Posted 2 years ago

“i am a customer who is satisfied with most of my purchases”

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Posted 2 years ago

“Excellent service my goods arrived well packaged and exactly as advertised couldn't be more pleased definitely look forward to further purchases thank you”

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Posted 2 years ago

“I am very happy with everything I ordered from LightInTheBox. I would order again if I saw something I liked. The delivery was good too.”

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Posted 2 years ago

“Everything I have ordered has been as advertised and good quantity. Orders have been delivered when expected and tracking info is emailed throughout. Overall a great service”

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Posted 2 years ago

“Got muscle tops for my husband came and very quickly. Product is exactly what it says lovely material”

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Posted 2 years ago

“Good varied choice, quality service”

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Posted 2 years ago

“Excellent value for money with flash sales and lovely items for sale.”

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Posted 2 years ago

“Good quality good price good service”

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Posted 2 years ago

“Very good service and some excellent stuff”

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Posted 2 years ago

“Very good company no complaints”

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Posted 2 years ago

“It was easy and quick too make my purchase and anything I have purchased so far are very good fit and quality”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews