LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service good products no complaints except delivery takes a bit too long”

Helpful Report

Posted 2 years ago

“I was dubious about light in the box providing products of quality at such low prices BOY I WAS WRONG the quality ot the shirts I ordered was great, exactly as they look on the site. The delivery was a lot faster than I expected, so much so that I ordered more products since. Im on my 4th order now Great Quality, Great Price and Fast Delivery. Thank you lightInTheBox”

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Posted 2 years ago

“I am very pleased with what I selected. The ordering was very straightforward and the item arrived promptly. very good.”

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Posted 2 years ago

“so far everything ordered has arrived in reasonable time and in perfect condition.”

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Posted 2 years ago

“Great website offering deals and bargains you just don’t find anywhere else. Will admit I’m a little bit hooked…!”

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Posted 2 years ago

“Wonderful dress designs, not just the usual run of the mill, all a bit different. Delivery took about 2 weeks which is good. What I really like is that the size tables are all different depending on the specific clothes, not just "one-fits-all". It helped me select the right sizes. Dresses fitted well, looking forward to wearing them all.”

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Posted 2 years ago

“Very pleased with the tee-shirts supplied by LightInThe Box - attractive designs, good quality and comfortable fabrics, and all at competitive prices.”

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Posted 2 years ago

“Absolutely fab site. So we’ll priced, and great quality”

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Posted 2 years ago

“Quality of clothing very good would recommend”

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Posted 2 years ago

“Fantastic range of goods. Always something more to buy that I didn't know I needed until I saw it on line. Great, keep up the good work”

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Posted 2 years ago

“There are some good quality products for very good prices”

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Posted 2 years ago

“Very good in all that thay do as far as I am concerned”

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Posted 2 years ago

“Great choice and quality. Very fast shopping. Very reasonably priced. Will definitely buy again”

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Posted 2 years ago

“Very pleased with light in the box so far, quality items and delivery was quicker than expected”

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Posted 2 years ago

“Good Transaction - No Issues”

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Posted 2 years ago

“All the items are great and the site is easy to navigate most arrive quickly and definitely within the time frame given I love this company”

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Posted 2 years ago

“Very quick & efficient”

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Posted 2 years ago

“Excellent products and service”

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Posted 2 years ago

“Excellent & reliable company, quality goods at great prices to. Definitely recommend. (also good tracking service)”

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Posted 2 years ago

“This is a good site. So far everything I have ordered has arrived, and there is tracking to see exactly where the items are while they are being processed and sent. There is a good range of items available, and unlike many other Chinese sites, if you pay attention to the supplied clothing sizing information, it is possible to choose the correct size.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews