LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,219 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous dress. Beautiful indian cotton size as advertised. Just ordered another colour.”

Helpful Report

Posted 2 years ago

“lovely range of clothes and comfortable styles, and reasonable prices easy-to-use website that allows you to save your favourite items I never buy clothes online, so using the size charts took some practice If ordering from the UK you may have to pay a customs fee. My order took longer than 3-5 days because I ordered many items, I should have placed 2 separate orders. However, the company did let me know what items would take longer and gave me some options. fast and polite customer service”

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Posted 2 years ago

“very good quality.excellent design,”

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Posted 2 years ago

“loved my tops and a great price! would have liked better delivery service took four weeks to come.”

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Posted 2 years ago

“Excellent service and really stylish apparel at sensible prices, plus an easy-to-navigate website. All ordering etc via email and no need to contact customer service so far.”

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Posted 2 years ago

“Excellent Quality and Service”

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Posted 2 years ago

“Quick and very good quality.”

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Posted 2 years ago

“very impressed with quality of products & speed of delivery”

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Posted 2 years ago

“So far excellent results and great service.”

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Posted 2 years ago

“Whatever I have bought from here is always of high-quality material that is well made. Unusual designs combined with vibrant colours make the site so different from everyone else out there, especially when you are wanting something different. Always pick the next size up from what you wear would be my tip, but this is the first place I look now”

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Posted 2 years ago

“Good quality and fit. Delivered in time. Emails received keeping me informed of delivery status. Will certainly recommend to family and friends and continue to order . Ty”

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Posted 2 years ago

“Modern n very attractive shirt for this ultra warm weather”

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Posted 2 years ago

“only recently found this company and am very impressed so will be using a lot more in future.”

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Posted 2 years ago

“Excellent quality and price pitch.”

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Posted 2 years ago

“just what i wanted at the price i wanted Excellent tracking throughout”

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Posted 2 years ago

“Great tops and dresses and good value”

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Posted 2 years ago

“Excellent fitting garments, and sizing very good,”

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Posted 2 years ago

“Absolutely amazing products. Clothes are excellent quality and fit. I seem to be ordering all the time. Highly recommended”

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Posted 2 years ago

“Each item I had so far has been lovely just as the picture and I will definitely be buying more from you.”

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Posted 2 years ago

“Ive love all i have received, problem some time in sizing”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,219 reviews