LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant shorts. Great white trousers. Also nice leg length. Very pleased 😀”

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Posted 2 years ago

“When I found out about Lightin the Box I made them my go-to for shopping the stuff is very good I brought all the kid's clothes and shoes for the holiday I am always shopping with Lightin the Box so give them a try I even started my Xmas shopping”

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Posted 2 years ago

“Light in the box is a great company to order from. Their deliveries are quick and easy and their after care service is excellent. I would highly recommend light in the box to order from.”

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Posted 2 years ago

“Only found this site by accident but wow the goods are amazing, prices are quite good. Sorry but delivery is a bit slow, but the amazing goods are well worth the wait”

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Posted 2 years ago

“5 out of 5 Trousers i order were exactly as desribed at an exceptional price. Great value for me”

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Posted 2 years ago

“Quality of products are superb”

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Posted 2 years ago

“The process from start to finish was magnificent, kept me updated all the way through. Would recommend highly.”

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Posted 2 years ago

“Smart reasonable fashion.”

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Posted 2 years ago

“very good and very nice”

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Posted 2 years ago

“hii superb prduct again well pleased right address this time.cheers michael.”

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Posted 2 years ago

“Fantastic products at great prices can't wait for my next delivery”

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Posted 2 years ago

“Really nice garment - sizes are spot on and it is very good quality- arrived when it said it would as well. great work.”

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Posted 2 years ago

“When I found Lightin The box, I figured it was just another clothes app..BUT ITS SOOOO MUCH MORE !.....I found gadgets and lights and an endless supply of graphic t-shirts..I LOVE THIS APP..SO WILL YOU.👍”

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Posted 2 years ago

“Product as expected, good quality and priced appropriately. My granddaughter will love it.”

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Posted 2 years ago

“Fantastic quality and amazing service thank you xx”

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Posted 2 years ago

“Wonderful service both tee shirts and dresses were perfect thank you also all came intact and individually wrapped thanks to good delivery service thanks again xx”

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Posted 2 years ago

“Very happy with my litb products and the delivery time is very acceptable”

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Posted 2 years ago

“Veey happy with offers, customer service and selling things”

LightInTheBox 5 star review on 20th June 2023

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Posted 2 years ago

“I was very impressed with the 'Customer Service' i received, thank you! :) The 'Shipping Time' was brilliant! It was quicker than addresses in 'UK' not from 'Half Way Around the World!!!!'”

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Posted 2 years ago

“Great service and quality goods xx”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews