LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There are some good quality products for very good prices”

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Posted 2 years ago

“Very good in all that thay do as far as I am concerned”

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Posted 2 years ago

“Great choice and quality. Very fast shopping. Very reasonably priced. Will definitely buy again”

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Posted 2 years ago

“Very pleased with light in the box so far, quality items and delivery was quicker than expected”

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Posted 2 years ago

“Good Transaction - No Issues”

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Posted 2 years ago

“All the items are great and the site is easy to navigate most arrive quickly and definitely within the time frame given I love this company”

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Posted 2 years ago

“Very quick & efficient”

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Posted 2 years ago

“Excellent products and service”

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Posted 2 years ago

“Excellent & reliable company, quality goods at great prices to. Definitely recommend. (also good tracking service)”

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Posted 2 years ago

“This is a good site. So far everything I have ordered has arrived, and there is tracking to see exactly where the items are while they are being processed and sent. There is a good range of items available, and unlike many other Chinese sites, if you pay attention to the supplied clothing sizing information, it is possible to choose the correct size.”

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Posted 2 years ago

“Received goods fast service”

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Posted 2 years ago

“Great item thank you and received in good time. Really pleased with the service and the quality of the item. Would definitely buy again.”

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Posted 2 years ago

“very very pleased with my purchase of cargo shorts will be ordering again”

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Posted 2 years ago

“Fabulous dress. Beautiful indian cotton size as advertised. Just ordered another colour.”

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Posted 2 years ago

“lovely range of clothes and comfortable styles, and reasonable prices easy-to-use website that allows you to save your favourite items I never buy clothes online, so using the size charts took some practice If ordering from the UK you may have to pay a customs fee. My order took longer than 3-5 days because I ordered many items, I should have placed 2 separate orders. However, the company did let me know what items would take longer and gave me some options. fast and polite customer service”

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Posted 2 years ago

“very good quality.excellent design,”

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Posted 2 years ago

“loved my tops and a great price! would have liked better delivery service took four weeks to come.”

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Posted 2 years ago

“Excellent service and really stylish apparel at sensible prices, plus an easy-to-navigate website. All ordering etc via email and no need to contact customer service so far.”

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Posted 2 years ago

“Excellent Quality and Service”

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Posted 2 years ago

“Quick and very good quality.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews