LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been very happy with my purchases”

Helpful Report

Posted 2 years ago

“all that i have bought have been great quality and delivered on time”

Helpful Report

Posted 2 years ago

“I was a bit nervous about using this company for the first time but was pleased with the service and the product. The item arrived in good time and was exactly as described and pictured. Very good value for money.”

Helpful Report

Posted 2 years ago

“Amazing quality for such low prices. I fitted out my son and husband in summer linen that was affordable. They look like models!”

Helpful Report

Posted 2 years ago

“I love light in the box the products are good quality well made and delivery is pretty fast”

Helpful Report

Posted 2 years ago

“My shorts were delivered on time, were a very good fit, the style was even better than I expected from the on-line pictures, and the quality of the fabric, zip. buttons etc and the workmanship was very good. I feel that I can trust this company to provide good quality, value for money products and will order again.”

Helpful Report

Posted 2 years ago

“Great item, good quality and even better value for thank you Fast delivery”

Helpful Report

Posted 2 years ago

“Very pleased with my orders, size is exactly as described , quality is excellent. Delivery is excellent as is the communication. Thank you for being so prompt.”

Helpful Report

Posted 2 years ago

“very good product”

Helpful Report

Posted 2 years ago

“LightInTheBox has a fantastic website. The fashions and fabrics are amazing and so much value for money. I love shopping here as there is so much choice in all kinds of accessories and even stuff for the home. 😊”

Helpful Report

Posted 2 years ago

“Excellent service good products no complaints except delivery takes a bit too long”

Helpful Report

Posted 2 years ago

“I was dubious about light in the box providing products of quality at such low prices BOY I WAS WRONG the quality ot the shirts I ordered was great, exactly as they look on the site. The delivery was a lot faster than I expected, so much so that I ordered more products since. Im on my 4th order now Great Quality, Great Price and Fast Delivery. Thank you lightInTheBox”

Helpful Report

Posted 2 years ago

“I am very pleased with what I selected. The ordering was very straightforward and the item arrived promptly. very good.”

Helpful Report

Posted 2 years ago

“so far everything ordered has arrived in reasonable time and in perfect condition.”

Helpful Report

Posted 2 years ago

“Great website offering deals and bargains you just don’t find anywhere else. Will admit I’m a little bit hooked…!”

Helpful Report

Posted 2 years ago

“Wonderful dress designs, not just the usual run of the mill, all a bit different. Delivery took about 2 weeks which is good. What I really like is that the size tables are all different depending on the specific clothes, not just "one-fits-all". It helped me select the right sizes. Dresses fitted well, looking forward to wearing them all.”

Helpful Report

Posted 2 years ago

“Very pleased with the tee-shirts supplied by LightInThe Box - attractive designs, good quality and comfortable fabrics, and all at competitive prices.”

Helpful Report

Posted 2 years ago

“Absolutely fab site. So we’ll priced, and great quality”

Helpful Report

Posted 2 years ago

“Quality of clothing very good would recommend”

Helpful Report

Posted 2 years ago

“Fantastic range of goods. Always something more to buy that I didn't know I needed until I saw it on line. Great, keep up the good work”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews