LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,219 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absbolutely delighted with the dress and jacket fits beautifully.”

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Posted 2 years ago

“Such Squeeee! Much Wow! Just amazing! ⭐️❤️⭐️❤️🤩❤️⭐️❤️⭐️”

LightInTheBox 5 star review on 2nd August 2023

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Posted 2 years ago

“Very happy with the polo shirts I received”

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Posted 2 years ago

“always good quality !”

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Posted 2 years ago

“I absolutely love buying from Light in the box. not only is there a great variety to choose from, I now but my golf shirts from their sports department and love them. Very happy customer.”

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Posted 2 years ago

“I rate lightInthebox 5 star's. Iv been ordering from this sight all year nd very happy with all my purchases. Iv recommended to my family nd friends. Thank for.”

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Posted 2 years ago

“Good quality product and service. Customer service is second to none.Fastway courier service is quite good. Very good drivers. This company very easy to deal with lightinabox will track your order all the way.Thanks again for all the good service.”

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Posted 2 years ago

“Light in the box is excellent for money and the best for service and quick delivery great value for money I love shopping here I recommend them to everyone”

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Posted 2 years ago

“Over all I find most clothes are great value and well made for the price!”

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Posted 2 years ago

“Everything excellent as usual. Thanks very much. Will purchase with you in the future.”

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Posted 2 years ago

“Their customer service has been very good . They have resolved both my queries within 2 days and refunded my money. Brilliant”

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Posted 2 years ago

“Love the linen trousers. I’m thinking of ordering my third.”

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Posted 2 years ago

“Quick to deliver and well happy with all of my purchases”

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Posted 2 years ago

“Second order delivered, quality gear.”

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Posted 2 years ago

“Have placed a few orders over the last month had a problem with one.The problem was solved very quickly so that's why they get 5* from me thankyou”

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Posted 2 years ago

“Very easy site to you, the app is useful and makes it simple to track deliveries. My purchases arrived on time in excellent condition. Will use lightinTheBox again”

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Posted 2 years ago

“A quality product, priced at a reasonable cost and delivered promptly.”

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Posted 2 years ago

“The dresses are very well made. They always arrive quickly and they are a very competitive price. I love them. I wear them quite often.”

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Posted 2 years ago

“I got another order. I would like to send it back please. Thank you.”

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Posted 2 years ago

“I have only very recently discovered lightinthebox but I can honestly say I am very impressed with their service.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,219 reviews