LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can say that although purchases take at least 2 weeks to get to you at least when they do arrive, I am happy and if not at least LightintheBox will refund any monies immediately and allow you to also keep the products, which is a rarity with other Online Companies. I will continue to shop at this Site and recommend to others also. I give a rating of 5 stars”

Helpful Report

Posted 1 year ago

“these shirts are really comfortable a lovely fit and the colours look really good together would recommend to anyone, even my friends have commented on how good they look”

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Posted 1 year ago

“very eficient company, I have purchased many items Lightinthebox now. Goods have always arrived on time.Excellent range of goods with great value for money, lovely quality and fit. They even warned me when I made a duplicate order allowing me to cancel it and offering assistance if I needed help with the cancellation.”

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Posted 1 year ago

“Shirts ordered.sizes perfect,very good price,very quick delivery.will definitely order again soon”

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Posted 1 year ago

“After purchasing my first dress I was impressed with the quality and service I ordered a second one . Certainly not disappointed. Again quality and service was first class.”

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Posted 1 year ago

“Excellent choice of every item. The old corner shop in bigger premises. Not had any fault with any purchase good prices quality items. Thank you.”

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Posted 1 year ago

“Slightly smaller than the pictures which I personally was happy about. Great price and looks like good quality. Give some wiggle room on delivery. Good company good communication 👍”

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Posted 1 year ago

“Huge selection of quality clothing at very good prices.”

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Posted 1 year ago

“Great product. Quickly delivered. 5stars.”

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Posted 1 year ago

“Amazing quality and fast delivery definitely recommend 5*”

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Posted 1 year ago

“Easy access and order procedure online”

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Posted 1 year ago

“Love the items I bought, size good. Delivery good”

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Posted 2 years ago

“The t-shirt looks great on and the material is light weight and really soft. Very fast delivery, will definitely be buying from you again.”

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Posted 2 years ago

“The warning lights are really good very pleased purchased 2”

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Posted 2 years ago

“I am very pleased with items received from LightinTheBox,thank you. Delivery is prompt & efficient”

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Posted 2 years ago

“This was a very fast and speedy delivery, couldn’t recommend them enough. The dress is of excellent quality too. Lovely material and strong, beautiful colours and fit is perfect too.”

LightInTheBox 5 star review on 18th July 2023

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Posted 2 years ago

“I am satisfied with the order. Only the iron I received seems to have been tested because it was wet and the container was wet. The plastic is also scratched. Doesn't look brand new.”

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Posted 2 years ago

“I am very happy with my recent purchases from LightInTheBox. The quality of the products is really good and the selection of styles is great. Peter”

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Posted 2 years ago

“I have only recently discovered Light in the box . I have purchased some amazing Men’s Shirts , T Shirts and pants . They r good quality and quick delivery.”

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Posted 2 years ago

“Good service, arrived in good time, items fit well.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews