LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Light in the box is excellent for money and the best for service and quick delivery great value for money I love shopping here I recommend them to everyone”

Helpful Report

Posted 1 year ago

“Over all I find most clothes are great value and well made for the price!”

Helpful Report

Posted 1 year ago

“Everything excellent as usual. Thanks very much. Will purchase with you in the future.”

Helpful Report

Posted 1 year ago

“Their customer service has been very good . They have resolved both my queries within 2 days and refunded my money. Brilliant”

Helpful Report

Posted 1 year ago

“Love the linen trousers. I’m thinking of ordering my third.”

Helpful Report

Posted 1 year ago

“Quick to deliver and well happy with all of my purchases”

Helpful Report

Posted 1 year ago

“Second order delivered, quality gear.”

Helpful Report

Posted 1 year ago

“Have placed a few orders over the last month had a problem with one.The problem was solved very quickly so that's why they get 5* from me thankyou”

Helpful Report

Posted 1 year ago

“Very easy site to you, the app is useful and makes it simple to track deliveries. My purchases arrived on time in excellent condition. Will use lightinTheBox again”

Helpful Report

Posted 1 year ago

“A quality product, priced at a reasonable cost and delivered promptly.”

Helpful Report

Posted 1 year ago

“The dresses are very well made. They always arrive quickly and they are a very competitive price. I love them. I wear them quite often.”

Helpful Report

Posted 1 year ago

“I got another order. I would like to send it back please. Thank you.”

Helpful Report

Posted 1 year ago

“I have only very recently discovered lightinthebox but I can honestly say I am very impressed with their service.”

Helpful Report

Posted 1 year ago

“wonderful merchandice”

Helpful Report

Posted 1 year ago

“LightInTheBox is a great site to look for anything you think of,and the prices are unbelievable,iv had clothes,homewear,shoes”

Helpful Report

Posted 1 year ago

“I recently purchased a gents shirt from LightinTheBox and am so pleased.The packaging was neat and tidy and the delivery on time. Also the tracking system is excellent.”

Helpful Report

Posted 1 year ago

“Good range of products and of itself good quality”

Helpful Report

Posted 1 year ago

“Great service 👏 👍”

Helpful Report

Posted 1 year ago

“Just what I wanted could not have been better thank you”

Helpful Report

Posted 1 year ago

“I am so pleased with my latest purchase's, when in company a few days ago quite a few of our friends commented on my shirt saying how nice it looked.”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,186 reviews