LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,202 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,202 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely cushion covers”

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Posted 2 years ago

“Very good,brilliant website and great value”

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Posted 2 years ago

“Excellent ordering process and delivery service.”

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Posted 2 years ago

“Nice boots”

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Posted 2 years ago

“Lightinthebox are brilliant website to shop with and their delivery service is very fast would highly recommend.”

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Posted 2 years ago

“Always doing everything you can to help customer best sight iv shopped at”

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Posted 2 years ago

“I am very happy with all of my purchases great quality and delivered on time”

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Posted 2 years ago

“Very pleased with Delivery and Goods.”

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Posted 2 years ago

“Good quality t shirts fits well,a good price , delivery on time ,bit steep on air fare but that can't be helped but overall very nice”

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Posted 2 years ago

“my first experience with LightInTheBox has been 100% positive. couldn't ask for better service or quality”

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Posted 2 years ago

“What could be easier, than buying quality goods at very reasonable prices Light in the Box switched my bargain light on after my first purchase, sit at home, and browse their site, all sizes are accurate and the quality so far has been very good, give them a go you will not regret it...”

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Posted 2 years ago

“Really like all the clothes i have bought so far. Decent quality at very good prices, good service, and good after-sales care! Mac”

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Posted 2 years ago

“Very good thanks”

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Posted 2 years ago

“Many thanks for all your prompt replies and rapid deliveries that I received so far,the sizes and quality of everything I have ordered has been excellent,I will have no hesitation in doing a lot more business with you in the very near future with the knowledge of an excellent service that should be known to everyone that is thinking of buying from you,thank you, Eddie Smyth.”

LightInTheBox 5 star review on 22nd August 2023

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Posted 2 years ago

“Fantastic products at your fingertips great delivery service and prompt response..👌👌”

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Posted 2 years ago

“Bought 4 bikinis for the wife she is well pleased”

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Posted 2 years ago

“Thank you for the items”

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Posted 2 years ago

“Lightweight summer dress and jacket purchased. Although creased on receipt the garment is lovely once ironed. Ideal for smart summer occasions. Keenly priced, so excellent value too.”

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Posted 2 years ago

“Excellent service. Regular updates of order & expected delivery date. 😊”

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Posted 2 years ago

“The 2tops I received are lovely , they fit perfect and arrived quickly”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,202 reviews