LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,185 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,185 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am really happy my t shirts came and are lose fitting with plenty of room and also soft on the skin, I will be ordering very soon for more things, thank you, 5 stars.”

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Posted 1 year ago

“perfect, value.”

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Posted 1 year ago

“This is a good company to engage with as they are always responsive. Most the products have been superb for the intended purpose. The only issue with size discrepancy was dealt with professionally and kindly.”

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Posted 1 year ago

“This company has a wide range of products of the highest quality, there website is very easy to navigate and the ordering is very straightforward, well worth the time to have a look at the site, goods are of high quality and reasonably priced, highly recommend.”

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Posted 1 year ago

“Lightinthebox has a great range of competitively priced gear, which is promptly despatched, and also with very efficient Customer Service.”

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Posted 1 year ago

“The creative designs you can offer are excellent and I have not seen them elsewhere. The quality of the garments is lovely and delivery is always on time. Thank you for your wonderful website and all you offer.”

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Posted 1 year ago

“Lovely cushion covers”

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Posted 1 year ago

“Very good,brilliant website and great value”

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Posted 1 year ago

“Excellent ordering process and delivery service.”

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Posted 1 year ago

“Nice boots”

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Posted 1 year ago

“Lightinthebox are brilliant website to shop with and their delivery service is very fast would highly recommend.”

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Posted 1 year ago

“Always doing everything you can to help customer best sight iv shopped at”

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Posted 1 year ago

“I am very happy with all of my purchases great quality and delivered on time”

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Posted 1 year ago

“Very pleased with Delivery and Goods.”

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Posted 1 year ago

“Good quality t shirts fits well,a good price , delivery on time ,bit steep on air fare but that can't be helped but overall very nice”

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Posted 1 year ago

“my first experience with LightInTheBox has been 100% positive. couldn't ask for better service or quality”

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Posted 1 year ago

“What could be easier, than buying quality goods at very reasonable prices Light in the Box switched my bargain light on after my first purchase, sit at home, and browse their site, all sizes are accurate and the quality so far has been very good, give them a go you will not regret it...”

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Posted 1 year ago

“Really like all the clothes i have bought so far. Decent quality at very good prices, good service, and good after-sales care! Mac”

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Posted 1 year ago

“Very good thanks”

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Posted 1 year ago

“Many thanks for all your prompt replies and rapid deliveries that I received so far,the sizes and quality of everything I have ordered has been excellent,I will have no hesitation in doing a lot more business with you in the very near future with the knowledge of an excellent service that should be known to everyone that is thinking of buying from you,thank you, Eddie Smyth.”

LightInTheBox 5 star review on 22nd August 2023

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,185 reviews