LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very impressed with quality of products & speed of delivery”

Helpful Report

Posted 2 years ago

“So far excellent results and great service.”

Helpful Report

Posted 2 years ago

“Whatever I have bought from here is always of high-quality material that is well made. Unusual designs combined with vibrant colours make the site so different from everyone else out there, especially when you are wanting something different. Always pick the next size up from what you wear would be my tip, but this is the first place I look now”

Helpful Report

Posted 2 years ago

“Good quality and fit. Delivered in time. Emails received keeping me informed of delivery status. Will certainly recommend to family and friends and continue to order . Ty”

Helpful Report

Posted 2 years ago

“Modern n very attractive shirt for this ultra warm weather”

Helpful Report

Posted 2 years ago

“only recently found this company and am very impressed so will be using a lot more in future.”

Helpful Report

Posted 2 years ago

“Excellent quality and price pitch.”

Helpful Report

Posted 2 years ago

“just what i wanted at the price i wanted Excellent tracking throughout”

Helpful Report

Posted 2 years ago

“Great tops and dresses and good value”

Helpful Report

Posted 2 years ago

“Excellent fitting garments, and sizing very good,”

Helpful Report

Posted 2 years ago

“Absolutely amazing products. Clothes are excellent quality and fit. I seem to be ordering all the time. Highly recommended”

Helpful Report

Posted 2 years ago

“Each item I had so far has been lovely just as the picture and I will definitely be buying more from you.”

Helpful Report

Posted 2 years ago

“Ive love all i have received, problem some time in sizing”

Helpful Report

Posted 2 years ago

“Loved my jumpsuit will be ordering again in different colours did take a while to arrive but all in all very happy”

Helpful Report

Posted 2 years ago

“I found ordering very easy, we were very happy with the quality and price of the goods. The postage and update were very good and we were kept involved all the time. Overall we are very happy at the process”

Helpful Report

Posted 2 years ago

“i am very happy with all my orders so far if i had 1 negative thought it would be that you can not order the correct size inside leg when ordering trousers”

Helpful Report

Posted 2 years ago

“I have recently purchased a dress and sofa seat covers .Ordering was easy ,was able to track my delivery.The dress and the covers were true to size and colour .I will definitely be ordering again”

Helpful Report

Posted 2 years ago

“The Shirts I recieved were of the highest quality and a great fit. Very pleased.”

Helpful Report

Posted 2 years ago

“I was surprised when I saw this chain it looks really good, make a nice gift happy zi got it”

Helpful Report

Posted 2 years ago

“Communication re delivery was excellent and product arrived early and in good condition.”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews