LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The clothing I order all arrived between the were supposed to. Each of my orders were what I expected. All of good quality, I ordered printed t-shirts and more than impressed with them. Iv only had what I thought was a complaint but when I'd looked closer I was my mistake, lightin in the box replayed to my complain very quickly and offered to resolve it straight away very impressed Indeed”

Helpful Report

Posted 2 years ago

“I am extremely happy with LightintheBox. Their products are very good quality and are delivered quite fast. Thank you LightintheBox.”

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Posted 2 years ago

“LighyInTheBox is the Best site ive delth with in many years , trustworthy, fast delivery And the Quality of there clothing is fantastic, amazing prices DEFINITELY MY NUMBER 1 SITE FOR SHOPPING”

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Posted 2 years ago

“Very good company, I have been shopping on lightinthebox for a good number of years now and have never been disappointed on price, delivery, or ease of ordering.”

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Posted 2 years ago

“I LOVE LighinTheBox great choices and service!”

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Posted 2 years ago

“Everything I've bought from them has been excellent so far.Sizing is 100 percent also.”

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Posted 2 years ago

“testtesttest test”

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Posted 2 years ago

“Great place to “go shopping “ Such an extensive amount of products and some really beautiful and keenly priced clothes. Highly recommend”

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Posted 2 years ago

“A pleasurable experience when using LightInTheBox, wide range of choices of items, with safe and secure buying and peace of mind. Highly recommmend-check it out!! :-)”

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Posted 2 years ago

“Very speedy dispatch and item exactely as described.”

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Posted 2 years ago

“I am pleased with the service. More choices of new designer clothing. easy ordering online. Bought 3 items recently.Excellent service”

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Posted 2 years ago

“I have bought many items of clothing and shoes in particular from LITB in the past and have been very happy with most of my purchases. I will keep on buying from them until I find something better which I doubt. I have bought six or seven Items also for a girlfriend which She was very happy with. Alas the girlfriend has left me and took the clothes that I bought with Her. Now it is Her loss and not mine. I am now in the process of buying several shirts for myself because the quality is very good and the fit is great also. Thank you LITB.co”

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Posted 2 years ago

“Loved ordering from here. Great value quick delivery and great items. Will be ordering again soon”

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Posted 2 years ago

“2 Nice shirts in a mix of linen/cotton, well made, and super fit for 3xl being a 48" Chest, plenty of room and nice designs, second order, quick delivery .”

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Posted 2 years ago

“I recently ordered a recliner chair cover and some cushion covers from LightInTheBox. The ordering process was quick and easy and the items were delivered promptly. I'm pleased with the quality of both purchases and I would be happy to shop again with this company.”

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Posted 2 years ago

“I received my shirt - which is fabulous and admired my many of my friends-in a short time and for an excellent price. Many thanks Lightinthe Box.”

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Posted 2 years ago

“Excellent service, thankyou”

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Posted 2 years ago

“Very good comunication with client, some stuff could be maybe different which is on site but this depends from our expectations, I can recommend that site👍”

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Posted 2 years ago

“Delighted with my purchase and the delivery time .”

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Posted 2 years ago

“Very pleased with my purchase, my tapestry looks amazing on my wall ,,thank you”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews