LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“As always a great service & EXCELLENT Quality products.”

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Posted 3 years ago

“I have to say I was very positively suprised as I used similar sites before and quality was no good but wow, am I glad I tried LightintheBox. Amazing quality, super price and amazing delivery speed. Highly recommended.”

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Posted 3 years ago

“Brilliant products Brilliant service Brilliant delivery Thanks guys”

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Posted 3 years ago

“Very good products, good material, shipping would be better if quickened up, however, I understand that customs takes time”

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Posted 3 years ago

“The pictures did not show the dresses as they are. Some did not suit or fit properly. You made it IMPOSSIBLE to get a full refund. Not at all Happy and will not use you again AND I will tell all my friends how bad your customer service is because there is NO customer service. My complaint has now been dealt with by customer service after many e mails this complaint has now been resolved to an idicom of satisfaction.”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28541985 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“Just received my second order from LightInTheBox and once again I am very happy with my purchases. This time I ordered two cover ups for the beach and they were delivered in a reasonable time and are as illustrated. Once again the finish on the garments is better than I expected considering their cost.”

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Posted 3 years ago

“Amazing 👍 I am so pleased withy purchase and more to receive if they are as good as these one I got I will be over the moon. I will e purchasing from this site again 👍👍👍👍”

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Posted 3 years ago

“Reliable, value for money.”

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Posted 3 years ago

“Extremely difficult to make a return. No return label inside packaging. Or easy to find QR code like most Companies I have used. Website complicated to get around So I was not happy at all”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28503732 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“Pretty colourful material but it is a lot thinner than i expected. Its a bit small on fitting ,I ordered a 3xxxl (usually a 18) and was just a bit tight.”

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Posted 3 years ago

“Cloths are great nice fit”

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Posted 3 years ago

“Ordered a western style shirt from LightInTheBox. The shirt was really comfortable, well priced and arrived in good time. LightInTheBox kept me up-to-date with the process from order to dispatch and tracking information. I would definitely shop with them again.”

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Posted 3 years ago

“Very satisfied with the quality of products. Lots of different styles to choose from. Will continue to shop with them.”

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Posted 3 years ago

“Good fit, nice material fits like a gloes, irons well very good overall.”

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Posted 3 years ago

“The dresses were quite well made but the sizing is not consistent. I have ordered dresses in the same size on several occasions and each time one of them has not been the correct fit. Also the return process is very complicated and I just gave up trying to work it out and just had to accept the loss of those items.”

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Posted 3 years ago

“Wanted to return one item. Seller wanted photographic proof of problem. We declined. Seller resolved the issue in other way . I.e., a partial refund. Buyer happy with that solution. Thanks will look forward to having further goods from seller. Happy with service now.”

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Posted 3 years ago

“Amazing quality, my partner absolutely loved both shirts”

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Posted 3 years ago

“lightin the box is very competent and the product I bought is exactly as advertised. very good delivery and price. would definately use them again.”

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Posted 3 years ago

“Excellent service and quick delivery”

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Posted 3 years ago

“Having made purchases from lightin the Box a long time ago I have recently found myself buying more goods lately, hadn't realised there was access to such a wide range of very interesting products, some I have not even known about and can make use of. Service is great and I don`t even mind the occasional email showing a range of goods, I realise goods come from abroad so accounts for delays in arrival. So, all in all, a good site. Oh! thought this review was about the company but seeing below it is asking about some delivery.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews