LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 dresses. Delivery was slow but dresses arrived within the time frame. One dress is exactly as described and looks fabulous. The other dress is poor quality, not as described and certainly not value for money.”

Helpful Report

Posted 2 years ago

“I recently ordered cushion covers. Delivery was good. Was notified of tracking. Deleted with purchase. Good quality and unusual design.”

LightInTheBox 5 star review on 7th March 2023

Helpful Report

Posted 2 years ago

“brilliant dealt with my problem first class 5 stars”

Helpful Report

Posted 2 years ago

“Excellent product that fit very nicely. Pleased with prompt delivery service well done.”

Helpful Report

Posted 2 years ago

“Love lightin the box 5 star in every way”

Helpful Report

Posted 2 years ago

“Thanks for nice clothes it make me so happy how i imagine i got those all very nice thanks for light in the box”

Helpful Report

Posted 2 years ago

“I was very pleased with my silver pleated midi skirt for which I will be purchasing another in a different colour. The skirt fitted me perfectly too. Thank You.”

Helpful Report

Posted 2 years ago

“I bought this as a present, they are really pleased, thank you so much,”

Helpful Report

Posted 2 years ago

“LlghtInTheBox has some interesting items. Everything we have bought has been well made & received in a timely manner. We are kept well informed about our purchase & delivery.”

Helpful Report

Posted 2 years ago

“I am delighted with my summer skirt. The colours are as advertised and it is very elegant. I shall be wearing it to my granddaughter's wedding.”

Helpful Report

Posted 2 years ago

“Everything was packed well and it arrived in the estimated time that I got from the beginning. The products are true to size in reviews and guide”

Helpful Report

Posted 2 years ago

“I recently ordered 2 products, which were not as described. I did not get any help or offer to exchange them, in fact I got a voucher for future purchases. Overall not that happy with the products or the support I received.”

Helpful Report

Posted 2 years ago

“The size displayed in the advertisement is not British standard the large shirt i bought recently was too small and it is written on the label as Large but it. Was too small for me”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28281429 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Fast service. Unique items. Everybody loves my coat. Well recommended”

Helpful Report

Posted 2 years ago

“Lovely locket, very pleased with it. Good price. Packaged well and delivery on time. Bought as a gift. Thank you.”

Helpful Report

Posted 2 years ago

“Very good service. Got my items before time and they were great quality. Would recommend”

Helpful Report

Posted 2 years ago

“Lovely T-Shirts, very happy with the quality of materials. Will be ordering more”

Helpful Report

Posted 2 years ago

“Excellent - very impressed.”

Helpful Report

Posted 2 years ago

“Order reef boots very good quality as good as you Clark's boots would recommend”

Helpful Report

Posted 2 years ago

“Very good service, will order again.”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews