LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Nice items! Thank you so much!”

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Posted 2 years ago

“It was my first time EVER to order clothes on line. I was in overall terms VERY pleased. I thought the sizes were accurate. (I ordered Extra Large even though I take Large normally. The items were as described. I was a bit disappointed with the clarity of the pattern on one top. Price was excellent and delivery time from Hong Kong to Ireland was impressive.”

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Posted 2 years ago

“This is my first experience ordering from LightInTheBox and I am impressed. The communications were timely and informative and the goods arrived well packaged within the estimated time provided. The sizing is accurate and the items are good value for money. I am happy to recommend LightInTheBox.”

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Posted 2 years ago

“Lovely material and very comfortable”

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Posted 2 years ago

“Great service & delivery, I've found LightIn The Box to be helpful & friendly. Thanks.”

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Posted 2 years ago

“Light in the Box offer great prices and some of the most original and imaginative fashion wear I have seen. They have a much larger shop than I expected and an easy to use website. The items Ihave bought have arrived in good time and well packaged.”

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Posted 2 years ago

“First time I have used this retailer and it wont be the last. Very pleased with delivery, arrived in the suggested time frame.. Product fits well and is of good quality.”

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Posted 2 years ago

“Hi , Must Admit Service Is Top Notch , But Just One Concern Is That The Goods Take a Long Time To Be Delivered .”

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Posted 2 years ago

“I’m very pleased with both my bikini’s they were a great fit, and exactly like the picture, that was shown. Will definitely order again”

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Posted 2 years ago

“Very pleased and will  definitely use again”

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Posted 2 years ago

“I love this company and their clothes,tracking is excellent.”

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Posted 2 years ago

“Lntb is the site I've bin looking fir for years it has all my styles of clothes and other items in one shop cloths r always top quality n exactly wat ut says on the tin tank you lbtb I live u”

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Posted 2 years ago

“Most products are good quality and reasonably priced. The postage is excellent with updates on the tracking at every stage”

LightInTheBox 5 star review on 8th March 2023

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Posted 2 years ago

“Received my first purchase from LightInTheBox and I am pleased to say I was completely satisfied with it. Good value for money and will use again.”

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Posted 2 years ago

“Both my items a full hat and a pill box hat both beautiful but the hat is a bit big. There was no size on hat that I noticed when ordering. Even though it's big, I love both hats”

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Posted 2 years ago

“LightintheBox is a decent website, they have good stuff and I have made 2 purchases and both are very fine.i look forward to shopping more here. Delivery is fast as well. Didn't wait too long.”

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Posted 2 years ago

“Very impressive. Fast delivery and quality piece of equipment.”

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Posted 2 years ago

“excellent service and goods”

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Posted 2 years ago

“Quick delivery items received are of good quality fitted nicrly”

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Posted 2 years ago

“Good quality clothing at very reasonable prices well worth ordering ready for summer. Would highly recommend to friends and family”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews