LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service and product and delivery I will look to Lightin The Box and hope that they hold the next item that I require as they will get my order thank you”

Helpful Report

Posted 2 years ago

“Wonderful designs but terrible slimy, polyester. Would buy a lot more if t shirts were made of cotton, even if it cost more.”

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Posted 2 years ago

“Was very sceptical, my first order was great just as described will order again”

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Posted 2 years ago

“The Service is quick, The return replies are very quick to respond, The information is excellent,”

LightInTheBox 5 star review on 14th February 2023

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Posted 2 years ago

“Lovely jacket, looks just like the picture. Not too long delivery either.”

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Posted 2 years ago

“Excellent quality products and first-class service .”

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Posted 2 years ago

“I am impressed by the quality of the goods I have purchased for the money and also the speedy delivery from so far away. I find no problem here”

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Posted 2 years ago

“Order given and delivery in under a week. Great garment. Thanks”

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Posted 2 years ago

“I have ordered a couple of times from Light In The Box and have never been disappointed. Items as described and fast postage”

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Posted 2 years ago

“Excellent communication and service throughout. And the product was perfect. Thank you all.”

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Posted 2 years ago

“eventually my package delivered after lingering on for weeks,but at this time in curious to know where my other parcel swanned off to which initially ordered before than one and decided in cancelling”

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Posted 2 years ago

“good deal fast delivery”

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Posted 2 years ago

“Excellent service and product is true to picture”

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Posted 2 years ago

“My first 2 purchases were of very good quality and true to the photo and description the last purchase was very very disappointing not only nowhere near the description but also a totally different colour and poor quality and 1 day later reduced from the price I paid to half price won't be ordering again”

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Posted 2 years ago

“Very pleased with my purchase of copper wire string lights, would recommend”

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Posted 2 years ago

“Great product, good material, nice fit”

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Posted 2 years ago

“Great choices Great prices Easy to use website Can't beat it! 5 out of 5”

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Posted 2 years ago

“Goods are a nice fit,it just takes a little bit longer than I would like to arrive.”

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Posted 2 years ago

“My wife has had some! clothing she has pleased with However we have had the runaround since early January, Clothing not! as described or as in photos, If they don't send returns labels and My full refund their products will receive negative posts & reviews thoughout the internet. returns are impossible they want me to pay to return goods to China. They will not refund , keep bartering 30% and keep the goods / rags, all the way up to 70% . All I want are prepayed returns LABELS AND MY FULL REFUND! will send to ,Trading standards.?”

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Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible? The order number you provided us: 62295289, contains only a wig. Sincerely Megha Customer Service

Posted 2 years ago

“Positive Experience. My order of a tablecloth was processed and dispatched without delay and arrived in perfect condition on time.. It also matched exactly what it said on the website. Tom”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews