LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had several articles of clothing from this company, and have always been delighted with the quality and service, the clothes are diverse enough to suit all tastes, so they are the first call for me.”

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Posted 2 years ago

“GREAT BUY GREAT WEB SITE”

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Posted 2 years ago

“I rate LightInTheBox 5 stars. My first purchase arrived quickly in perfect condition & I am delighted with it & the service.Will use again.”

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Posted 2 years ago

“Initially, I was unsure about purchasing from abroad and normally would bypass advertisements but my trousers were of good quality and arrived within the allotted time frame. I so was that pleased that I ordered another pair promptly. I have been in touch with the company via messenger to which I was answered politely and quickly.”

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Posted 2 years ago

“My goods have been "processing " for two weeks and they will now not arrive in time to take them on holiday as gifts for my family. I have emailed the company twice and have not even had the courtesy of an acknowledgment.”

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Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28054975 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“I was disappointed with all the clothing that I ordered. Looking back, the photographs were quite blurred so it was hard to see the clothing design details. I also ordered some items for my cats which I'm delighted with. I won't buy clothes again; flimsy fabric & fitted badly.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28055058 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“I have purchased a dress which is far too big. I didn’t realise I would have to send it back to China at a cost of £22 as it can only go by tracked. And Royal Mail have had a cyber attack so are not doing overseas. So I am stuck with a dress to big and no refund”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28055076 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“I have received the best customer service. Absolutely happy with the replacement of my item .”

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Posted 2 years ago

“Received Item in a timely manner plus was fitted in very secure delivery package - definitely happy with the service.”

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Posted 2 years ago

“I have been very pleased with all I have receved from Lightin TheBox I have made comments but in future I'll leave on all I get in fact I receved a fleece dress so please have ordered 2 more for myself and one for my neice,”

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Posted 2 years ago

“easy to order, very good prices, always good quality for price, always advised of delivery day and approximate time of delivery”

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Posted 2 years ago

“Very easy to order from slight confusion with a couple of items. But easily resolved. Customer service extremely helpful 1 of the items didn’t quite look as it did in the picture The other item was ordered in 2 different colours but somehow when order placed both were same colour (probably my fault) but they helped and gave me discount of a re order Would recommend buying from them”

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Posted 2 years ago

“Recently bought a sweatshirt with dog on front. Picture gave impression of a soft material which it wasn't, however still very satisfied with it. Size just right and delivery quick and efficient. Emails from Lightinthebox kept me up to date and couldn't be more helpful. First time buyer and doubt it will be my last.”

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Posted 2 years ago

“Not worn the items yet but fit nicely and look forward to wearing them on holiday soon. Is a good website, kept in touch about delivery”

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Posted 2 years ago

“Very well made and great material, had to buy these 2 shirts as they remind me of my youth in the 80s.”

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Posted 2 years ago

“Easy to navigate the website. Regular update of the delivery .”

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Posted 2 years ago

“Thank you”

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Posted 2 years ago

“Good service everything you need in one go”

LightInTheBox 5 star review on 31st January 2023

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Posted 2 years ago

“Still waiting for order”

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Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28055103 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Unfortunately this time the quality of the coat I purchased is incredibly poor and the colours are not as it was from the picture.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews