LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dress looked nothing like the picture. Quality really bad, looked like a child had put it together. There was no way of getting a refund. A total waste of time & money. DONT buy from this company if you don't want to be ripped off.”

Helpful Report

Posted 3 years ago

“DO NOT GIVE THEM YOUR MONEY. Goods beyond poor arrived and were so bad went straight in the bin. Not even Good enough to put in a bag for the charity.”

Helpful Report

Posted 3 years ago

“Ordered three shirts extremely poor quality and would not accept return/refund. Not answering emails contact details in Birmingham are not anything to do with this company. Don’t waste your money all items coming from China.”

Helpful Report

Posted 3 years ago

“WARNING! Clothes arrived late, very poor material all screwed up, sizing does not match up to the chart advice & does not look at all like the picture! Returning items is made purposely impossible, you have to pay postage back to China or barter for a part refund!”

Helpful Report

Posted 3 years ago

“I ordered without reading reviews which were mostly negative. I ordered a dress on 9 March and it is still not here on 3 April. I got an email saying it could be another 1/3 weeks coming when I will no longer need it but reviews say the returns process in very difficult. I won’t use this company again”

Helpful Report

Posted 3 years ago

“Absolute rubbish”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25548817, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“The product is cheap as , total garbage and poor quality. None of the itmes are as advertised. Just dont buy any items from them. All my items bought are used as home wear only”

Helpful Report

Posted 3 years ago

“cheap products, poor quality be ware if you try to return an item, you will have to pay to ship it back and they will not refund you for original shipping charges. you are never able to talk to a live person”

Helpful Report

Posted 3 years ago

“Raincoats did not fit--there was not really an option of returning--they agreed to "refund" me half the price of the coats, but it was NOT a refund. It was a credit on my next order. There will be no next order. Although the "chat" customer service rep was a sweet as could be, it did not change the outcome--which was not completely elucidated until the last email. Surprise! :-( No recourse. They do not answer further inquiries.”

Helpful Report

Posted 3 years ago

“Long time for delivery. Product looks very different than pictures. Return policy is awful. You have to return within 7 days to maybe get a full refund. You have to return to China if they allow a return. Shipping costs can be as high as half the item costs. It can take 6 weeks to get refund. Clothes run small to size. Next time I am buying from a reputable company.”

Helpful Report

Posted 3 years ago

“I can't speak to the quality of the product, because I haven't gotten it yet. I paid as much for shipping this item than the item cost . The item couldn't weigh more than a gram or two. Last update shows it sitting in customs, even though it also seemed to originate from Los Angeles . So, if you plan on getting a gift here, better plan waaaay ahead, as shipping sucks and is way expensive.”

Helpful Report

Posted 3 years ago

“You have to pay to return faulty or not as described items to China at your own expense - my item didn't last the 1st wash holes appeared in the top + you need to have the original packaging which nobody keeps”

Helpful Report

Posted 3 years ago

“order placed 12 days later no sign of a parcel. will not use again.”

Helpful Report

Posted 3 years ago

“Order and Delivery process took almost one month. Expensive garment yet shoddy and poorly made. Poorly stitched, especially buttons and buttonholes. Returns and Refund process made purposefully impossible. You have been warned.”

Helpful Report

Posted 3 years ago

“I went to return a $20 dress and learned the shipping was $53.”

Helpful Report

Posted 3 years ago

“DO NOT ORDER FROM THIS COMPANY! Very unclear ordering process. They have US size but then they have a box for measurements DO NOT ENTER YOIR MEASUREMENTS or they will consider it “custom made and not returnable “. Appears it’s done on purpose. I ordered a US and it did not fit correctly and tried to return and they told me it was custom made and can not be returned because I entered measurements on a box that does not explain that if you enter measurements they will not send you the US size you order they will make it custom made. They send copies of emails with no clear explanation of why they made it custom when it shows on my order i picked a US size. Now I’m with a dress i will not use and lost my money. Absolutely unacceptable way of running a business.”

Helpful Report

Posted 3 years ago

“Appalling refund system Poor quality items Totally unacceptable Not refunding money as promised Would not recommend them and further more should be taken off internet / google”

LightInTheBox 1 star review on 30th March 2022

Helpful Report

Posted 3 years ago

“The VAT from China was practically half the price of the outfit. 2 words, never again.”

Helpful Report

Posted 3 years ago

“They sent wrong sizes, and 4 week delevery! Quality on the product very poor! First and last buy.”

Helpful Report

Posted 3 years ago

“Can't get hold of anyone... Rubbish dress....took weeks to arrive. Having to employ seamstress to put the dress right at my expense. No time to return as need for wedding this Saturday, only received it yesterday after ordering on 7th March!!! Pics says it all sadly 😥”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews