LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful and a scam. Stay away from light in a box. Never got product and their customer service is passive aggressive.”

Helpful Report

Posted 3 years ago

“This has been the worst experience my mom has had with this company. She purchased a dress that was little over 300 dollars and the dress came in defective. The website and app do not let you return anything until they process the request for return first. You only have 7 days. We are going into 6 days now begging for address to return the defective expensive dress for refund and nobody is helping us out. They give you 3 options to pick from and every time you say you want to return it gets ignored. Even after filing the complaint the customer service supervisor gives you option of keeping the dress or returning, she said as soon as you choose they will process your request and when we choose the option to return she never responded back. It has been 4 days now since we last heard from anyone. We have never ever had so many problems trying to get the money back for something they sent us defective. I suggest stay far away from this company. It has been a nightmare and worst experience in the world and the worst thing is they take advantage of people and they ignore you. They drag your request on until you no longer are left with any days to return. What company only gives you 7 days and they never respond to you. It is sad that they treat their customers like that.”

Helpful Report

Posted 3 years ago

“I have never been so disappointed with an online order as I am with the three dresses I received from you. Lesson learned.”

Helpful Report

Posted 3 years ago

“Poorly fitting. Return policy a fix , you will always be out of pocket. Never buy from them again. Don’t touch this site.”

Helpful Report

Posted 3 years ago

“Product sizing way off what it should be and was then told I had to pay the cost to return the shirt to China from England. Shirt ordered was Large but in reality it was more like Extra small!!”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25573206, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Estimated delivery for orders was 7-10 days. It took a whole week to simply process my order, and I am now three weeks out from the date that I have ordered and my product is still on the other side of the world. Customer service is horrific, avoid ordering with this company.”

Helpful Report

Posted 3 years ago

“I am trying to get my money back from you on a order i placed and you said you never received my order but you took my money out of my account so how did yhat happen if there was no order placed and i hsve send you various e -mails. I yhink you are a scam”

Helpful Report

Posted 3 years ago

“I've ordered a wedding hat, paid and all, it's a few days ago now. I haven't received any confirmation of the order or the status of my order, but my money has been deducted. I wonder if this is a scam.”

Helpful Report

Posted 3 years ago

“Never try this website,they are scammers and smart how to make you lose money.you will die and you never recieve your order ,I don't advice any one to buy from it”

Helpful Report

Posted 3 years ago

“i received two tops in XL that were small enough to fit my 5 year old daughter. I am thin.. but even I couldn't fit in the tops. not to mention that they are VERY VERY cheaply made. so much that the seams are pulling apart before even trying it on. HORRIBLE HORRIBLE PLACE TO ORDER ANYTHING FROM .”

Helpful Report

Posted 3 years ago

“wanted to return an item very complicated wont be ordering from you again the item will be donated to charity shop”

Helpful Report

Posted 3 years ago

“The size was not even close to accurate. The quality of the fabric and dye was terrible. Shipping costs are so high. I threw the skirt away and counted this purchase as a lesson learned.”

Helpful Report

Posted 3 years ago

“The T-shirt’s I ordered were most certainly not the shirts on your website. The T-shirt’s I received had sleeves that were do disproportionate that I need to wear a shirt under this shirt, otherwise my entire bra/“side breast” is completely exposed. These shirts are not wearable and will be taken to Goodwill. This website is a bait and switch website. The clothing you think you’re getting is absolutely not the merchandise you receive! The original order does not mention its coming from China. Buyer beware!!! I’m out $100. Lesson learned. STAY FAR AWAY FROM ORDERING FROM THIS COMPANY!!!”

Helpful Report

Posted 3 years ago

“LughtingtTheBox is a huge scam. Ripped blouses with crooked buttons were shipped. The problem with sending back the wrong items, the possibility of sending back the items to China only for a fee and these are huge costs. If you want to return the goods, you must send them to China at your own expense. And so, it is not known whether it will arrive or the package will not be lost, or they will mock that they have not received it or that it will be damaged with the package, and it is the courier's fault. I lost my money(€120). Avoid a wide berth !!!”

LightInTheBox 1 star review on 4th April 2022

Helpful Report

Posted 3 years ago

“Got delivery. All screwed up utter rubbish arrived and went straight in the bin. Always check were items are coming from. If its China don't waste your money! They only accept return by DHL which would have cost £75! Total rip off”

Helpful Report

Posted 3 years ago

“DO NOT USE Extremely poor customer service and return service. You basically have to pay for items to return to china!”

Helpful Report

Posted 3 years ago

“The dress looked nothing like the picture. Quality really bad, looked like a child had put it together. There was no way of getting a refund. A total waste of time & money. DONT buy from this company if you don't want to be ripped off.”

Helpful Report

Posted 3 years ago

“DO NOT GIVE THEM YOUR MONEY. Goods beyond poor arrived and were so bad went straight in the bin. Not even Good enough to put in a bag for the charity.”

Helpful Report

Posted 3 years ago

“Ordered three shirts extremely poor quality and would not accept return/refund. Not answering emails contact details in Birmingham are not anything to do with this company. Don’t waste your money all items coming from China.”

Helpful Report

Posted 3 years ago

“WARNING! Clothes arrived late, very poor material all screwed up, sizing does not match up to the chart advice & does not look at all like the picture! Returning items is made purposely impossible, you have to pay postage back to China or barter for a part refund!”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews