LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give 0 stars I would. I purchased a jacket from them 8 weeks ago paid more for postage then the actual jacket, was provided with a tracking number the same day as purchase however 8 weeks later no tracking history and no item. When contacted customer service get a generic apology ask to wait and provided again with the same tracking number. No item and they have my money too. Avoid at all cost unless you want to throw your money away and never receive your item.”

Helpful Report

Posted 3 years ago

“Terrible customer service!! Purchased a dress for my wife , awful quality. When tried to return it told I had to send it to China at my expense £7.45!! I did this last September 2021 asking for refund. Dress came back to me today (April 2022) Having been sent back by China!!!! What a joke con this all is. If it looks to good to be true it normally is!!!”

Helpful Report

Posted 3 years ago

“I make a mistake buying products from this company, tracking services doesn't do any good at all. What ever you purchase from their app it takes for ever, and at the end they ended up losing your packages. I feel like I lost $70.00 with these people. I Should stocked to AMAZON. DONT WASTE YOUR MONEY ON THIS APP.”

Helpful Report

Posted 3 years ago

“Do not buy from this company . The sizing fits do not match the specification. Despite describing themselves as UK they expect returns to be sent back to China at your cost in breach of UK trading standards. Just a means of discouraging returns.”

Helpful Report

Posted 3 years ago

“I purchased a formal dress from them. I paid a lot for shipping and handling as well. When it arrived, it was not as shown in the advertisement. I filled out a return request and they denied it. I’m stuck with an unusable and very expensive dress. Don’t order from this company’”

Helpful Report

Posted 3 years ago

“I order 2 dresses to wear to a wedding. The jacket was a different color completely from the dress. The other dress was nothing like the actual picture. Then to ship them back to China in a boat is $30 without tracking. I just threw away $100 of my hard earned money. PLEASE don’t waste your money. Don’t order from this site. You are just asking for trouble!!! I’m giving this site a 0 because I can’t go any lower!!”

Helpful Report

Posted 3 years ago

“Please do not order anything from lightinthebox. They are an extremely disreputable Chinese company. There is absolutely no customer service. There are absolutely no humans you can speak to on the phone. I ordered a product and when I received it, it did not resemble the picture online. It is IMPOSSIBLE to return an item. IMPOSSIBLE. After many angry emails back and forth, the responses were in broken English and they said they credited me $8.00 for an $18.00 purchase. They do not send the credit to your credit card. They credit it to their website. This is the most corrupt company I have ever dealt with. DO NOT ORDER FROM THIS COMPANY. Stick to stores based in the US or Europe. They do not have the same ethical standards in China, and once you make the purchase, you are powerless.”

Helpful Report

Posted 3 years ago

“This company gives very bad service, I ordered two items (order number 2201311352360678) which took nearly a month to arrive, when I got them I did not like them so wanted to send them back. the site was terrible with the returns, when I got the returns address I returned them, it would have cost me £20 to send the back tracked which I could not afford, them closed the case saying they did not receive the returned items which were sent 30/09/2022 so on the 09/04/2002 they closed the case saying they would not refund the cost of the items. So please all stay away from this company and they have terrible customer service”

LightInTheBox 1 star review on 10th April 2022

Helpful Report

Posted 3 years ago

“I bought a dress, pair of shoes and a hat for church. The order took very long before it reached me and what a disappointment. All the products are of bad quality. The beautiful dress I ordered is a joke. The hat was folded up in a bag. Awful. I waisted so much money.”

Helpful Report

Posted 3 years ago

“Absolutely horrible!!! Beware of this site. The quality was poor and it looks like someone took the pattern and try to make what was on the picture. This is a scam. Buyers be aware.”

Helpful Report

Posted 3 years ago

“Purchased four shirts based on internet images. The quality of the product is terrible. The craftsmanship is poor and the material is very cheap. This type of material was outlawed in the United States decades ago. When exposed to heat or flame, this synthetic material will melt and can fuse to the skin. This essentially creates a second skin and can lead to horrific, disfiguring burns. So I tried to return. The policy is ridiculous. I must verify the receipt. Wait submit a request for a return from China. If accepted as a return I must pay for shipping to China, hope it arrives and then hope for a partial or full reimbursement. Their choice. This is absurd and this company should not be allowed to do business in the United States.”

Helpful Report

Posted 3 years ago

“I ordered 2 shirts for my fiancé for his birthday. I kept tracking the items to see when they'd arrive. I checked this afternoon and it said in transit. I checked tonight only to see they had supposedly been delivered. Delivered where I do not know as it certainly wasn't to me. I wasn't kept updated on the items or about the delivery, nothing. I don't know where my parcel is. I don't mind paying for something but I expect to receive it. I'm not happy at all and want something done about it.”

Helpful Report

Posted 3 years ago

“Worst online shopping experience ever. Poor Quality,when you try to return it costs almost as much as the item itself and you never get a refund. They close off your ticket and you can't contact them again.Complete scam. Avoid at all costs”

Helpful Report

Posted 3 years ago

“Absolutely the worst on-line purchasing experience I have ever had. Products of the poorest quality, and sizing completely off. Then, trying to return items that do not fit actually costs more than the item itself. Truly, be warned, the worst company ever for service and products that are an insult to quality.”

Helpful Report

Posted 3 years ago

“Definitely a scam!! Ordered items, money deducted..was advised it would take 14 days to be shipped and now I've received an email saying my order hasn't been shipped because it was in high demand in the whole market plus they couldn't find a supplier to ship the items. Bunch of nonsense really! DO NOT PURCHASE anything!! Now chasing my refund and best of luck to me if I get that.”

Helpful Report

Posted 3 years ago

“I ordered a dress. The dress came with no tag and something similar to a dry-cleaner receipt. The dress in reality has nothing of the elegance and flawlessness of the one on the website: the design presents terrible flaws along the sides over the hips and its size isn’t a real S as ordered, but rather a L. I ask for the return form thinking of dealing with a serious company. The following is the one and only answer from costumer service: “ As for your case, in order to avoid any hassle for returning, we'd like to offer you a 30% Reward of the items' price as compensation, which you can use on your next order to get discounted price. Or we'd like to refund you 15% of the item price and you don't need to return the item back. We wonder if any of these solutions will be more acceptable and convenient for you rather then return?” I answered very politely that I have no use for the item they sent because it isn’t what I ordered, because it is too big and because missing the tag and having attached that receipt, I am not sure that the dress is even new. Unfortunately, Costumer Service never got back to me on the matter. There is no return, only more buying. DON’T BE SCAMED!”

Helpful Report

Posted 3 years ago

“Ordered several clothes none of which fit on 3 separate occasions. When tried to return was told to keep clothes because was too expensive to return to China. I checked with the post office and they confirmed it would cost more to return them then the cost of the clothes themselves. While I was trying to resolve the issue with first 3 orders, I receive a fourth shipment which I never ordered & the contents were duplicates of what I already had. I contacted customer service which u can only leave message for. They asked for picture of shipping label which I sent, then they charged my credit card for this unrequested order with no response to my request to return. I’m out over $500 until my credit card resolves. Do not trust this company”

Helpful Report

Posted 3 years ago

“Buyers beware of this website, it's a scam. I ordered a hat on the 29th and money was deducted from my account on the 30th /03/22. Up until now I haven't received any confirmation report or receipt for the hat I bought, no correspondent from the website whatsoever. I was scammed of my hard earned €73. 00. Be warned.”

Helpful Report

Posted 3 years ago

“Dreadful company. They advertise items that are not in stock.Take your money and promise that it will be in stock in s couple of days. It's hard to get a truthful answer. After over 4 weeks, my item was still unavailable so lucky for me I did then receive a refund. I would NOT touch this company with a barge pole even though they advertise reasonable priced items. Simply awful experience from beginning to end.”

Helpful Report

Posted 3 years ago

“Buyer Beware!! Light in the box was the worst experience I have ever had purchasing online. They claim you can return within their parameters but they do not give you the opportunity to return items. I was offered 20% of my order which was never credited to my account. Merchandise is not of good quality. I will never purchase from this company again…”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews