LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,199 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Light in The Box has helped me to get the goods that I want! Really nice customer service!Thanks”

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Posted 4 years ago

“Excellent items,great quality and pricing.”

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Posted 4 years ago

“The item I received developed a problem on the seat pad but after contacting Lightinthebox they have promptly and satisfactory dealt with the issue.”

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Posted 4 years ago

“Always fast delivery. I like this website/app. My kids love clothes from it. Nothing to complain about. Always 100% professional people.”

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Posted 4 years ago

“I bought 2 wall murals ( very apprehensive!) very easy to paste as long as you follow instructions. I am honestly over the moon, so’s the wife!! Quite unique!”

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Posted 4 years ago

“Very Good Service,good selection and delivered on time.Thank You”

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Posted 4 years ago

“Having only worn the item once, it has already started to come apart in the vital area of the padded seat. I have had a prompt response from Lightinthebox who are dealing with my item.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I know it might be not easy for you to return the order. But I do really want to help you. So I had conducted new Ticket ID =24159674 in our ticket center and provide new solutions for your consideration. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know if you would like to take one of the solutions. Thank you for your cooperation.

Posted 4 years ago

“Excellent service. Every teeshirt I bought are perfect and the fitting is good”

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Posted 4 years ago

“SHORT REVIEW! FOUND WHAT I WANTED ON LINE, ORDERED IT, DELIVERY ON TIME, EXACTLY WHAT I WANTED. SATISIFIED CUSTOMER..”

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Posted 4 years ago

“I am a new customer and came across LightInTheBox while looking for plus size clothing with a difference. My 1st choice, the brightly printed dress has gone down a storm. The fit is perfect, 5xl (22) not too loose or too tight, people were getting their cameras out and compliments from my children!! I paid for 4to6 days delivery which came in on time”

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Posted 4 years ago

“Delighted with my top, thank you. Estelle”

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Posted 4 years ago

“I was very impressed with the service and how quick I received my items. However one of the tops I ordered was of very poor quality but your customer service team was quick to reply and act . I got 40% of the product value back which I find is not enough with the quality of the top. But overall happy enough with lightin the box”

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Posted 4 years ago

“Best experience shoping.Love the company.”

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Posted 4 years ago