LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,206 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My shopping experience with Lightinthebox.com has been fantastic and amazing. All the items I bought so far were very high quality. Their customer service is very good. I therefore got what I needed very easily. They have a lot of amazing products. They deliver fast Does. The quality of their products is very high. I am totally satisfied with them. I highly recommend them”

Helpful Report

Posted 4 years ago

“Really nice product”

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Posted 4 years ago

“it is really an awesome website to shop from home... in Light In The Box products are really trustworthy.... super on time service i really more and more happy to get used Light In The Box”

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Posted 4 years ago

“very authentic website for shopping, I recently shopped from this site and they provided good services highly recommended”

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Posted 4 years ago

“Wow.this is a nice shopping site. I just love it. There shipping service is just awesome. Everyone can buy here easily. Thanks.”

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Posted 4 years ago

“Really it's service is greetingfull. I appreciate by there service. But there customer help service need to improve more.”

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Posted 4 years ago

“This is a very good institution. Our goods can be obtained very quickly. You can get the most valuable items at the most discounted prices. Lots of stuff here. Thanks a lot.”

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Posted 4 years ago

“i love shopping here. it gives me the oppotunity of not have to go out to buy something.”

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Posted 4 years ago

“I have been extremely happy with the wedding dresses and gowns that we ordered from Light In The Box. PRODUCT very good, exellent quality, Out Some Of Delivery Time, but nothing out of the common PRODUCT It Full!”

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Posted 4 years ago

“online shopping company is very helpful for me because she is easy in process of buying from all countries of the negatives delivery delay but the online shopping company is very perfect”

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Posted 4 years ago

“At first when I heard of light in the box I thought they where scam ..until I decided to market with them...and found out that they are the best online marketing company ever their goods have good quality and thats what I like most ..all thanks to the owner of the company”

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Posted 4 years ago

“I was very happy with light in the box. But the order arrived a little late. But anyways, Im happy with product.”

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Posted 4 years ago

“had a great experience with them. i had used there service for sending a gift for my friend oh his birthday and they delivered it on time not before and not after on the exact day. i was so happy that my friend was so happy that he got a great gift on his birthday. love your service team. all the best for future endevaours”

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Posted 4 years ago

“Awesome site, I really loved shopping online hear, I have had an awesome experience shopping here, I loved it”

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Posted 4 years ago

“It is just what I needed, service and attention meeting all expectations, quality and innovation”

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Posted 4 years ago

“The delivery was really fast and the customer service was good. Items were safely received. I would recommend this”

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Posted 4 years ago

“Happy to say this website is good and trusted for shopping online. The cheap product and quality are good. Delivery is fast in time.”

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Posted 4 years ago

“It's a great online shopping site. It gives me a lot of satisfaction to use the site. The price of his products is very good value and the response from the customers is very caring and warm. The quality of the product is also good, so I recommend you to order the product from this online shopping.”

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Posted 4 years ago

“I actually found out about this company from my friend and he recommended them for me. Since when I have been using them I haven't really encountered any problems apart from the fact that some of their delivery take long some times”

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Posted 4 years ago

“I ordered 20 items ( shirts and shorts) which looked good in the photos. ( paid around $300 AUD) When they finally got to me I realized they would even sell these in chines as the material was so good items. I asked for a another product- after much hassle they said because i asked 2 weeks late they can only refund 190 AUD or they can give me a 50 voucher and I can sell the items myself. which i responded i want to sell good quality items to potential buyers. and now after 1 1/2 months they said they have received it ( after i followed up ) they said they will credit me and...if i want to it it takes another key steps. and now i see they have only credited me for 1 item. which was the cheapest of all at 8 dollars.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,206 reviews