LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was given a date for receipt of my goods and had to contact Customer Service as the date passed and I hadn't received anything. I was sent a prompt reply with an explanation and a new estimated date, and I'm pleased to say my goods arrived by that date. The items were well wrapped and are very nice.”

Helpful Report

Posted 3 years ago

“Every time I order from Light in the Box, I know I'll be receiving goods of really excellent quality. As a committed cat-lover, I also know that Light in the Box provides a comprehensive choice of garments to please, with new items frequently being added to the collection. I've already recommended you to fellow cat-lovers and will continue to do so. I'm purring! 😺😺😺”

Helpful Report

Posted 3 years ago

“Rubbish products and incredibly difficult returns.”

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Posted 3 years ago

“I ordered a hat for my daughter's wedding. It arrived in a plastic bag very creased as you would expect. I gave feedback and they replied, not to apologise but to offer discount! Won't be using them again”

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Posted 3 years ago

“it is really an amazing online website to perform online shopping. Products rates are normal and easy to use. Really an amazing website.”

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Posted 3 years ago

“This is very amazing and best company. I really impressive with this company because i order some dress they give me 100% good service i recommend my all friends please join this website this is best site for online shopping.”

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Posted 3 years ago

“Good quality products and shopping experience.”

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Posted 3 years ago

“I really like the clothes that are sold there, very stylish but have an affordable price. Have bought a few from here and the quality of the clothes is really good. will order again later!! Xoxo ♥️”

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Posted 3 years ago

“Top notch service, great experience, would recommend this website”

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Posted 3 years ago

“This is the best shopping company I have ever seen before. I liked the way they give discounts on products and I liked the way they give time, greeting. I am really happy and satisfied with their products. This company has the best quality products. Thank you so much for giving an opportunity to be a part of the customer.”

Helpful Report

Posted 3 years ago

“The order came promptly and professionally packaged, thanks light in the box”

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Posted 3 years ago

“This is a very good platform for online shopping. There are highly quality products in minimum rate.”

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Posted 3 years ago

“This is a good service .i recommend this.they have good deliver service .i orderd my parcel and i got it .i recommend it”

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Posted 3 years ago

“I had a great experience shopping with your very beautiful looking store, and good prices and very good call centre , thank you for this professional”

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Posted 3 years ago

“One of the best sites ever to buy safely and easily and delivery is good, thank you”

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Posted 3 years ago

“its look very nice, what a great project, i love this”

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Posted 3 years ago

“I recommend this online store.please see thier website www.lightinthebox.com.i always recommend”

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Posted 3 years ago

“its great.. i realy love it..”

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Posted 3 years ago

“Best online shopping website”

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Posted 3 years ago

“If there would be 0 starts, this would be the stars this company would deserve. They FRAUDED me!!! They took my money, didn´t delivered any product since November 2021 and they don´t even want to refund me!! Their reason not to refund me is that they sent the products, but I never received them!! They even didn´t sent me an email mentioning the delivery or if I should pick them up from the post office or someone from the carrier to contact me! No one did it and my money is lost because of them! I am still expecting to receive my money back! WORST EXPERIENCE EVER! DON´T BUY FROM THEM! WORST CUSTOMER SERVICE SUPPORT! THEY ALWAYS CLOSE MY TICKETS WHEN I AM ASKING MY MONEY BACK”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews