LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Poor quality item. The dress is very nylon like fabric. Their returns policy is so convoluted that I think I may just give up and chuck the things away. Don’t buy from them unless you want to look like Mrs Overall.”

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Posted 4 years ago

“This company is a scam!!! i ordered a product for my daughter a year later never received it and they are refusing to give me a refund!”

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Posted 4 years ago

“Such poor service and quality. One item was completely the incorrect item and way to small. The postage is for the account of the customers, so not worth doing. Save yourself huge upset and waste. Don’t use this company!”

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Posted 4 years ago

“The hoodie I ordered is superb, the quality is first class and at a very competitive price. Be prepared to wait for your delivery, especially in these troubled times.”

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Posted 4 years ago

“This company is a rip off get charge to buy 5 pounds and charge 17 pounds to return rubbish do not buy you be sorry”

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Posted 4 years ago

“Great company with fabulous clothes at reasonable prices.”

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Posted 4 years ago

“quality order”

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Posted 4 years ago

“An extensive range of up to date products for buyers of all types and ages, unbeatable value, great quality and delivered directly to you”

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Posted 4 years ago

“First time customer i was very happy with the experience & my lovely new top”

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Posted 4 years ago

“All the dealings I have had with LightInTheBox have been very good. I find the items I have ordered have been good value for the money. I would recommend LightInTheBox.”

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Posted 4 years ago

“Lots of nice thing and reasonable prices”

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Posted 4 years ago

“I bought some clothes, they were lovely, good quality and the delivery came within a week as I live in the UK.”

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Posted 4 years ago

“Wrong sizing,faulty zip.Informed that returns have to go to China,so would recommend that I keep dress.Total scam company.Avoid,Avoid,Avoid”

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Posted 4 years ago

“The choice and quality was amazing for the price of the clothes Ian continuing to use lightinthebox and I am eagerly awaiting the delivery of my third order”

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Posted 4 years ago

“Lovely blouse will use service again.”

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Posted 4 years ago

“Everything arrived and as expected. Of course, not as fast as Amazon but much cheaper.”

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Posted 4 years ago

“Quality materials and was what I ordered exactly”

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Posted 4 years ago

“Excellent quality. Brilliant service with them and the royal mail 👏”

LightInTheBox 5 star review on 16th March 2022

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Posted 4 years ago

“These dresses are good quality and fit lovely fast delivery I am really please with my order and will be ordering again thank you”

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Posted 4 years ago

“Customer service is rubbish….you sent me the wrong size shirt and I have been ever since trying to get some response from you about send in the right size. Please answer me and tell me what you are doing, If no reply, I am going to reject the charge..”

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Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25440930, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews