LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ABSOLUTELY DISGRACEFUL SERVICE!!!!! NEVER BUY FROM THEM. GET A CHARGEBANK DONE BY YOUR BANK AS THE GOODS ARE NOT QS THEYRE DESCRIBED. WORST COMPANY EVER!!!”

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Posted 3 years ago

“individual style, helpful company to deal with”

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Posted 3 years ago

“Ordered XXL cycling shirt and received XXXL Am unable to access exchange page as web site keeps shutting down Very poor”

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Posted 3 years ago

“I ordered a dress for my daughters wedding. In the description it said ships in 7-10 days. No where does it say takes 6 weeks of processing. Had to send a message a week before the wedding and finally received today. Absolutely not the size I ordered. 3 days before the wedding! $200 wasted! They will not take the dress back because they said it was a ‘special order’. DO NOT ORDER FROM THIS COMPANY!!”

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Posted 3 years ago

“Please do not buy from this company they send the wrong size and hand write in the size you ordered! Total rip-off! Also very cheaply made! Don’t waste your money mark my word you will be disappointed”

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Posted 3 years ago

“Tried LightInTheBox for clothes for a trip last May, 2021. Could not use most of the items due to poor quality. Biggest complaint was use of cheap fabric, comparable to Halloween costume fabric, and other quality issues. Communicated dissatisfaction to customer service. Received two replies dissuading me from returning, and suggesting I should instead try selling the items on my own or giving the items to charity. I chose to return, despite the $75 shipping charge back to China, for a net refund of $75. I followed their instructions precisely. Weeks, then months passed - no credit. I attempted communicating via their website to no avail. In December, I sent an email to the same contact from May, which was answered with "ticket closed/couldn't receive incoming messages...Sincerely System Notification." Today, 10 months later, that packaged was returned to me :( Wow!... Nope. I do not recommend use of this online retailer.”

LightInTheBox 1 star review on 2nd March 2022

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Posted 3 years ago

“first time shopping with Lightin the box i all i can say is very well done on every count, could not fault in any way”

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Posted 3 years ago

“Hi got your sofa covers in green fabulous transformation of my two sofas”

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Posted 3 years ago

“I collect my order I AM VERY VERY HAPPY THANKS”

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Posted 3 years ago

“Very happy with service and delivery process. Tracking was available and items delivered within the specified time frame.”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“I ordered cotton joggers that looked great on their website but received a very cheaply made polyester imitation. What a complete rip off. Disgraceful! Worse still I have to pay return costs for postage. Terrible company. Please avoid at all costs.”

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Posted 3 years ago

“The fabric of the clothes was really cheap looking and despite using the sizing guide were completely the wrong size. The returns policy is very unusual compared to the returns policy of other online companies I have used…I was actually expected to pay the postage to China??? Also I only had 7 days in which to return them, when other companies allow much longer. Because I was working I could not keep within this time frame. I therefore did not return the clothes.”

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Posted 3 years ago

“Very good customer service with brilliant regular update”

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Posted 3 years ago

“Great website with so much choice. I purchased a great phonecase & from placing the order right through to delivery I was able to track where my order was up to. Case was great quality & perfect fit”

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Posted 3 years ago

“The items i purchased were very good quality and fitted very well, it was worth the wait for the delivery, i will use the seller again”

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Posted 3 years ago

“Absolutely perfect”

LightInTheBox 5 star review on 1st March 2022

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Posted 3 years ago

“Pleased with my purchase when it finally arrived. Delivery took far to long”

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Posted 3 years ago

“poor sizing, poor quality fabric too many synthetic fibres badly finished. The whole parcel, 4 garments are going to charity shop.”

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Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25354125, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Kept up to date with delivery progress. Dresses arrived as planned and look great!”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews