LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item I ordered did not look anything like the picture and when I tried to get a refund unable to make contact with customer service was unable to do so very dissatisfied customer”

Helpful Report

Posted 3 years ago

“excellent product and excellent team got my order deliverd in right time .all the items were of high quality as it was promised .keep it up team.”

Helpful Report

Posted 3 years ago

“Pelayanan sangat bagus, harga sesuai, pengiriman cepat, dan untuk pengembalian barang atau uang mudah dan cepat.”

Helpful Report

Posted 3 years ago

“They are a trustworthy company that delivers its goods on time. The items are of high quality, and the purchase process is simple and safe. From personal experience, I highly recommend it.”

Helpful Report

Posted 3 years ago

“Disgusting cheap Chinese knock off goods. Even has fake trust pilot reviews. Scam”

Helpful Report

Posted 3 years ago

“Excellent service and quality items”

Helpful Report

Posted 3 years ago

“Ordered goods and they never arrived after weeks of e mailing. I contacted paypal to open a dispute with the company And I won the case and PayPal refunded my money.”

Helpful Report

Posted 3 years ago

“The pictures of their website are nothing to the real quality of their clothing. The pictures are deceitful of the quality they depict from what it really is. Disappointing, they don't accept returns. Won't ever purchase from them again.”

Helpful Report

Posted 3 years ago

“Totally inept. Wrong size, awful collar on a supposed to be no collar shirt. Cheap rough fabric. Company is hard to contact. All three shirts are wrong. I plan to donate them to a favorite charity of mine. Do not do business with these people.”

Helpful Report

Posted 3 years ago

“Didn’t receive item ordered very difficult to contact them do not order from this company…”

Helpful Report

Posted 3 years ago

“Worst Experience dont buy from this site its fake and scam My first order didnt got delivered and was lost in transit, then started the horror story of refund and claims which is so lengthy for even small value shipments of 4 USD... and amount is still not refunded after 2 months... Dont buy from these sites who operate from china better with Amazon and local sites”

LightInTheBox 1 star review on 23rd February 2022

Helpful Report

Posted 3 years ago

“Worst App dont order anything as my first order went missing and they dont refund any amount even if they lost package as per their so called policy. Dont ever shop with this chinese applications”

Helpful Report

Posted 3 years ago

“Excellent quality with an excellent price. I have no hesitation in recommending LightInTheBox.”

Helpful Report

Posted 3 years ago

“Takes along time to receive orders and after 24 hours of payment you only get 50% of the purchase price...this company is a scam....Do not order from this sight.”

Helpful Report

Posted 3 years ago

“Upto latest purchase all was fine.”

Helpful Report

Posted 3 years ago

Dear customer, Thank you for shopping with us. This is Bloo, supervisor of customer service. I search your shopping history in our system and learned that you have placed 4 orders on our site. By your review I learned that everything is Ok but you give us a 3 stars. Would you mind advise me what's more improvement we could make in our further business? Would you please provide your order number and advise us the point which you consider that we have not met your expectation? Sincerely Bloo Customer Service.

Posted 3 years ago

“Pleased to receive these items. Look good, as in pictures in the app. Received in good time.”

Helpful Report

Posted 3 years ago

“Lovely stuff they have great fit but make sure you order the right size just look at the chart and you can’t go wrong you will love the things and price is good to.”

Helpful Report

Posted 3 years ago

“This dress and jacket came quickly. I did go up I size and it fits perfectly. Made well. It came a bit screwed up but I've pressed it and that was fine.”

LightInTheBox 5 star review on 22nd February 2022

Helpful Report

Posted 3 years ago

“Brilliant company, service Brilliant great quality items.superb value for your money .”

Helpful Report

Posted 3 years ago

“I purchased two toils bathroom, they arrived within a four days and are beautiful. Arrived very quickly and very happy with purchase, the house already being built so can say they will work ok when they are installed.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews