LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,206 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AM PRIMIT CD UL !!!”

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Posted 4 years ago

“Always a great service from Light in the Box. Prompt and efficient with great quality products.”

LightInTheBox 5 star review on 12th January 2021

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Posted 4 years ago

“There are quite a few very negative reviews flying round about this company, but the service I received was excellent, and I am delighted with my purchase - thank you!🙏🏼”

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Posted 4 years ago

“Beautiful little lamp,was a Xmas gift for my daughter and she loves it , amazing colours.😍”

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Posted 4 years ago

“Excellent product with fast delivery”

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Posted 4 years ago

“Mají nádherné zboží , pěkně sedí a materiál se mi velice líbí, sice to chvíli trvalo ale to čekání stálo za to. Vřele doporučuji.”

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Posted 4 years ago

“Merchandise is of excellent quality. I have recommended this company to loads of people. Very good prices too. Brilliant”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Excellent company to buy from no 1”

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Posted 4 years ago

“Hello, I am satisfied with the products purchased. It was a surprise for me to find that the products were identical to those in the photos. So I'll be back. Regards, Renate”

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Posted 4 years ago

“Very happy with quick & efficient service”

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Posted 4 years ago

“Very good products and the service is excellent Will be ordering more sometime in the near future”

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Posted 4 years ago

“I have use light box before and recommended to friends who use it as well.”

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Posted 4 years ago

“All in all a very good selection of products and they all arrived within a reasonable time”

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Posted 4 years ago

“Thanks for your way to solve an issue. Your products are very good. Beware to measures. take one or two much more than is specify.”

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Posted 4 years ago

“Splendid customer service, beautiful products I can trully recommend. You can trust the company for sure :)”

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Posted 4 years ago

“Delivery was good especially as we're on a lock down, quality was good as well,,, I felt the size was OK,,, my dress is a bit tight across the bust and arms or maybe to much wine is to blame”

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Posted 4 years ago

“Image on the t shirt wasn't perfect. Customer services are sorting this issue out.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22597822 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Jullie hebben zeer toffe kleding voor de kinderen. I k heb daar een t shirt gekocht voor mijn kleinzoon zo prachtig.”

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Posted 4 years ago

“I have found the items from LightInTheBox amazing & the delivery is quick, absolutely brilliant. No complaints here.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,206 reviews