LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,206 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hade som proplemz with my pakege but the costumer service really helped me in a good way. Can really recommend the website.”

Helpful Report

Posted 4 years ago

“Unfortunately the led lights I ordered arrived faulty.After emailing customer services and expressing my disappointment in a review. Customer services responded by agreeing to give me a full refund .I have now changed my review to 4 stars .”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We apologize for the product is not working. But we are afraid that you misunderstood us. We did not refuse to refund you. Please be advised that normally we need customers cooperation to send us some photos/videos to show the quality issue. Then we can apply for a return for the orders. We appreciate your understanding in advance. However, we can fully understand it might be difficult for you to provide the photos/videos. As we truly value you as our customers, we will not need you to send the information any more. We'll help you resolve the problem with our greatest effort. I had conducted new Ticket ID =22585816 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.

Posted 4 years ago

“I am a very satisfied customer. Thank you so much.”

Helpful Report

Posted 4 years ago

“I really got helped on a perfect way. Can rekommend shopping on the webiste”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. We sincerely apologize for the order delay. This second order #42292576 was delayed due to the unexpected high demand of the products. The original estimated shipping date was Jan. 2nd. We asked the suppliers to prioritize the processing and your entire order had been shipped out via two parts on Jan. 4th and Jan. 5th. In order to meet your satisfaction, I had conducted new Ticket ID =22585634 in our ticket center to follow up your case and will apply for a compensation for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“molto bello utile dato che ha una spina ubs e quindi con un power bank può essere usato anche senza corrente interessante anche l interrutore a contatto con 3 posizioni molto soddisfatto !”

Helpful Report

Posted 4 years ago

“Very good product!”

Helpful Report

Posted 4 years ago

“החבילה הגיעה מהר והיא בדיוק כמו בתמונה. נהנתי מהשירות ומהמוצר”

LightInTheBox 5 star review on 9th January 2021

Helpful Report

Posted 4 years ago

“Site très intéressant autant pour le choix que pour les prix. Tout ce que j'ai acheté était bien emballé et est arrivé dans les temps convenus. Juste un petit bémol sur le temps de livraison c'est un peux long mais c'est bien marqué sur le site il n'y pas d'embrouille. Vraiment très bien”

Helpful Report

Posted 4 years ago

“I bought sea shoes and thy are very good 👍👍”

Helpful Report

Posted 4 years ago

“Ordered large men’s cycle jacket £55 and received large women’s!! Unable to return as not within 7 days. Disgusting service and will not use or recommend light in the box to anyone!”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help you investigate the case further. If we confirm the product was wrong shipped, we'd like to take full responsibility of it. Please don't be worried. I had conducted new Ticket ID =22579954 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Azt kaptam amire számítottam, és megfelelően tájékoztattak a csomagom aktuális állapotáról. Ez volt az első rendelésem, de lehet nem az utolsó.”

Helpful Report

Posted 4 years ago

“Molto bello, fa un bel effetto 😉”

LightInTheBox 5 star review on 8th January 2021

Helpful Report

Posted 4 years ago

“This bike shirt is really good quality and looks great. Shipment was fast and package arrived in perfect condition. I ordered size XL, which is almost perfect for me (I'm 180 cm tall and weigh about 80 kg). If you like it a bit looser, than an XXL might be the perfect size.”

Helpful Report

Posted 4 years ago

“החברה האלא הכי רציניים באינטרנט כל הזמנה זוכה לטיפול אישי ומסור וכל הזמן דואגים שנהיה מרוצים ולא חסר משהו תמיד קשובים לבקשתנו חברה ממדרגה ראשונה שכך ימשיכו אוהבים אותכם”

Helpful Report

Posted 4 years ago

“Very informative, beautifully looking and appealing site and pages, great amount of products, searching intuitive and very well solved, great prices and offers, very pleased in total, great place for buying great products :-)”

Helpful Report

Posted 4 years ago

“The Best website yo shoping, i love the quality of The productos and customer service. I love Buy in jefe ❤️❤️❤️❤️”

Helpful Report

Posted 4 years ago

“meine Bestellungen waren alle okay,sehr zufrieden war ich mit den handschuhen und derwindundurchlässigen fahrradjacke,auch die beleuchtung war super,einzieges Manko war der fehlende adapterfür die EU”

Helpful Report

Posted 4 years ago

“So far so good,but us of today,i have order last 2 weeks,until know, i didn't received.”

Helpful Report

Posted 4 years ago

“Contente de mes achats chez vous. Belle qualité, tee shirt comme la description, taille très bien pas de surprise. Seul le temps de réception à été plus long que prévu mais c'était période de Noël. Je referais une commande chez vous.”

Helpful Report

Posted 4 years ago

“Nice things, good quality”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,206 reviews