LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,206 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prestation extrêmement correcte au regard de l'éloignement... J'étais un peu frileux et sceptique (Distance, délais, site à faible notoriété...) et finalement JE SUIS PLEINEMENT SATISFAIT !!! Je recommande à tous ET je recommanderai chez eux en toute confiance !!!”

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Posted 4 years ago

“Recebi exatamente o que pretendia (ao contrário do que acontece noutros sites)”

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Posted 4 years ago

“Copridivano bellissimi e di buona qualità. Ottimo rapporto qualità prezzo.”

LightInTheBox 5 star review on 7th January 2021

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Posted 4 years ago

“EL PAQUETE LLEGÓ EN MUY BUEN ESTADO Y EMBALADO BUENA CALIDAD DEL MISMO.”

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Posted 4 years ago

“Pour la commande de tous les vêtements , je suis très satisfaite Je ne manquerai pas de faire d'autres commandes. Dommage les robes sont pour ainsi dire en rupture. J'en attends encore deux.”

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Posted 4 years ago

“Lightinthebox est un excellent site marchand; les produits sont de qualité; je n'ai jamais été déçu. Le suivi des commandes est remarquable; la réception du colis fait l'objet d'une notation sur les délais et la satisfaction du produit reçu. Le paiement par e.carte est très fonctionnel et sécurisant.”

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Posted 4 years ago

“Reasonable price..fast delivery..excellent wide selection of good products..accommodating customer service..with easy to use apps.”

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Posted 4 years ago

“Sehen sehr gut aus und sind leicht zu handhaben”

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Posted 4 years ago

“Great products with fair price. Handling of shipments is fast and simple. I have received my purchases in less than 2 weeks with every purchase i had made. Definitely recommending this site”

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Posted 4 years ago

“Bardzo miła obsługa , dobry jakościowo asortyment, duży wybór.Gorąco Polecam!”

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Posted 4 years ago

“Áttekinthető web oldal, pontos rendelés követés”

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Posted 4 years ago

“Hat bisher alles super geklappt. Manches braucht seine Zeit. Aber sonst super”

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Posted 4 years ago

“I'm very happy with Light on the box: quick and safe service.”

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Posted 4 years ago

“Products as described, good quality. Took a month though to deliver. But still ok.”

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Posted 4 years ago

“great product, communication, and delivery”

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Posted 4 years ago

“It was a problem with the order, but they were very nice 👌 and token care and very polite way... Thanks again but need to check the way you send the products to avoid problems... Josef Master”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22579935 in our ticket center and will investigate this case further. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Buono molto”

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Posted 4 years ago

“Tout à fait conforme à mes attentes”

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Posted 4 years ago

“I receive my smart watches on time I'm very happy I even ordered for the third time for my hubby we happy and the kids are happy about the watch. Thank you lightin the box.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. We sincerely apologize for the Black watch is not working. We will take full responsibility of this problem. Please don't be worried. I had conducted new Ticket ID =22579907 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Ordine spedizione tutto corretto grz”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,206 reviews