LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,206 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Satisfied with my purchase”

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Posted 4 years ago

“There is many good things to find here :)”

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Posted 4 years ago

“I really enjoy ordering from Lightinthebox. The fair prices and shipping make it super easy to buy on this website. Sometimes the shipping takes a while but its normal.”

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Posted 4 years ago

“I ordered a cycling jacket price £19.00. After nearly 3 weeks I had notification from the PO that the parcel needed an extra £11.67 in excess duty to pay before it could be delivered. This 58% custom charge is certainly not made clear on the website. The customer service team refunded the custom charge.”

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Posted 4 years ago

Dear Customer, Please note that your local custom office usually will charge you tax fees for imported products. Being aware of this situation and we would like to offer better service, we started the tax insurance service. As long as customers have paid for tax insurance, we will fully refund the tax. The tax insurance could be paid to the payment page when you place the order: https://www.lightinthebox.com/download/3a39381c-3ae3-4376-8bde-800c4058d8f7 However, you did not pay for this tax insurance, which is why usually we did not refund the tax. Hope you understand it. But we do really want to help you. Our supervisor had conducted Ticket ID=22597460 in our ticket center and provide a Special solution for you. please log in your light in the box account and check. Thank you for your cooperation in advance.

Posted 4 years ago

“I loved it”

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Posted 4 years ago

“Bis auf eine nicht zugenähte Hosentasche bin mit der Qualität sehr zufrieden👍”

LightInTheBox 5 star review on 11th January 2021

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Posted 4 years ago

“Je suis très satisfait de mes 3 achats , le tout de très bonnes qualités. Je recommande”

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Posted 4 years ago

“Great product, great service. You have to wait a while, but it's not so much (at least from here).”

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Posted 4 years ago

“I am very happy with the purchases made. The material is as beautiful as in the photo and your staff are polite, efficient, fast and solve any problem in a short time”

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Posted 4 years ago

“Sehr gutes Produkt mit einem sensationellen Preis-Leistungsverhältnis ! Man benötigt allerdings etwas Zeit, da der Transport aus China natürlich etwas dauert.”

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Posted 4 years ago

“Great range of products at a great price.”

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Posted 4 years ago

“Ottimo venditore, veloce e prodotto di qualità”

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Posted 4 years ago

“Very satisfied👍”

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Posted 4 years ago

“I really enjoy buying from Lightinthebox. Extremely large assortment and easy to order.”

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Posted 4 years ago

“Very good job.”

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Posted 4 years ago

“So lovely and nice”

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Posted 4 years ago

“I love light in the box always go there first to but things now x”

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Posted 4 years ago

“Erittäin hyvää toimintaa.”

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Posted 4 years ago

“I really enjoy the range that is available from LightInTheBox as most of the products I have ordered over the past few months were items I cannot buy in Australia, plus the quality of most of the items is excellent.”

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Posted 4 years ago

“Vše chodí v pořádku jsem spokojená.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,206 reviews