LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,307 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,307 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wrote the review one week ago in regards to light up shoes I bought for my grandson, following my review I was contacted and was pleased to find that my concerns were followed up by management. They apologised for the faulty product and the lack of initial follow up and promptly sent a new pair at no additional charge. My grandson is thrilled and I truly appreciate the response. Pays to follow up. My efforts were justly rewarded.”

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Posted 5 years ago

“Not even worthy of one star, ordered dresses not fit for purpose no refund and no email. Disgraceful company avoid at all costs, refuse to refund and advise to gift poor quality to family”

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Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY! They are based in China so your delivery will be late. I began communicating with them when my order did not arrive as expected. They apologized, then asked that I wait another 10 days. I explained that this was not acceptable, that it would result in delivery post my event! Instead of creating a return label for when it arrived, they stopped communicating, saying that I had to await it's arrival before requesting a return. When I requested my return, I got a song and dance and was informed that I had to pay for shipping. To China? When you clearly have a Seattle address? No. Thank God for American Express who already credited my account. Ridiculous! Save yourself a headache!”

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Posted 5 years ago

“Delighted with purchases quality is very good.”

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Posted 5 years ago

“The t shits I ordered and the Tops my partner ordered were total rubbish one item never arrived our complaints fell on deaf ears not even a reply. It is their loss as we will not ever use them again Just look at their reviews and you will see they are just a ripoff company with no customer service”

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Posted 5 years ago

“They sent me the wrong sized phone case and are now refusing to refund me. Don't go near them.”

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Posted 5 years ago

“Wouldnt recommend, and will never purchase clothing from this website ever again. Bought 3 cotton dresses, what I received were 3 cheap tacky polyester, badly & shoddily stitched dresses. Reverse of garments had no proper overlock stitching, no proper labels nor sizing, and Looked as if they'd been sewn by an amateur.The Coloures were awfull & design on fabric were terrible, nothing at all like what was depicted in the pictures.I ordered a total of 6 items, 3 pairs of shoes, they were cheaply made as well, but at least they got the sizes correct.Very very disappointed as I had ordered from lihght in the box in 2017 & I got exactly what I ordered. The ballet shoes were very well & neatly made of canvas & swede, The ballet practise shoe I received this time were made of cloth. Makes me wonder if this is the same "light in the box"!!! I:am 75 years old & dont want hassel of having to pay to return the shoes & clothing as i did pay extra for delivery. An utter waste of money.”

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Posted 5 years ago

“I love to shop with you"s. Thank you"s all is good with Lightin the box.thank you all so very much.!!!!”

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Posted 5 years ago

“I'm now awaiting delivery of my third order from this excellent company. Their T-shirts are just my style, which is the reason this is my third order from them. Also their excellent communication and speed of delivery are top rate as well.”

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Posted 5 years ago

“Could be better”

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Posted 5 years ago

“I bought t-shirts for my 2 grandchildren, aged 5 and 9. The sizes were very accurate, communications regarding delivery were excellent. Delivery was speedy. No complaints at all.”

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Posted 5 years ago

“The website offered a good choice and the profit was as described and offered good value for money. Delivery was slightly longer than predicted.”

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Posted 5 years ago

“excellent quality, and perfect fit... will defiantly order another pair and have full confidence to order other products..”

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Posted 5 years ago

“Absolutely brilliant service”

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Posted 5 years ago

“Really good pants.”

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Posted 5 years ago

“Was told item would be delivered within 3 days. Received 10 days later. Too late for what I needed the bag for. No point even trying to return as that would cost more than the item. Be aware you have to return to China at your own expense. An absolute con. Would never never recommend”

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Posted 5 years ago

“Received 2 wigs from Light in the box, which looked nothing like the wigs that were advertised, one actually looked as though it was already worn. There were no tags on either of them. I couldn't use either of them so on the day they arrived, asked for a refund: 1. they sent approximately 9/10 emails asking for photographs, then said they wanted photographs that showed the entire wig, then continued to suggest additional photographs. (stalling tactic) 2. next they offered me 20% of $53.00 and I needed to return the wigs. 3. Long story short - after contacting my card processor to fight the case for me, I returned the wigs - all the way to China (had to photograph the post office custom forms and receipt) which cost me $27.00. They DO NOT PAY FOR RETURN SHIPMENT. 4. Lost $27.00, but one my case for the refund & learned a good lesson. NEVER EVER USE THEM AGAIN!!! unless you have $$ to kiss goodbye.”

LightInTheBox 1 star review on 27th August 2021

Helpful Report

Posted 5 years ago

“I ordered a love heart ashes holder for my niece to put some of her mum’s ashes in.The heart came without the funnel and applicator.I contacted them via message to see what could be done and was totally ignored even though it said I would be contacted within the hour. I had ordered the same item for other members of my family from other sites which came with a card,funnel,applicator,chain to wear it on and a lovely little bag to put it in.In my parcel from this company I received a love heart for the same price. I will never use this company again.”

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Posted 5 years ago

“Worth it for the price, it’s simple and clean, it’s elegant.”

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Posted 5 years ago

“Dresses were very bad quality and when I asked for a refund, they said to keep them and sell them to my friends! I wouldn't do that even if they were being given away. Sent them back, which cost me £21 and I had to provide so much information it was ridiculous. Still not had any response or refund. Avoid this company at all costs....they are, in my opinion, dodgy and unprofessional and should be avoided at all costs.”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,307 reviews