LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“shocking returns policy brought 2 t-shirts meant to be lambs wool it turned out to be poor quality made made static material with no labels or tags on the product. hard to contact them, they have no returns postage and asked me to pay tracked which is more than the t-shirt costing £12. they are a bunch of criminals don't use this company”

Helpful Report

Posted 5 years ago

“Wish i had read reviews before i ordered now stuck with 2 fasinators that are unwearable joke of a company avoid at all costs”

Helpful Report

Posted 5 years ago

“They have dealt with my problems well. Although some of the clothes were small, they were of gòod quality and the tee shirts I bought fitted well. Will buy from them again.”

Helpful Report

Posted 5 years ago

“Absolutely a scam the item 8 bought was nothing like the pictures and it had 2 holes in it the item was sent from the UK 48hrs tracked but they want me to return it to China!!”

LightInTheBox 1 star review on 16th September 2021

Helpful Report

Posted 5 years ago

“Do not use this company. All the negative reviews on here are spot on. I ordered something for my Son. He was really looking forward to getting it. It was supposed to take 4-6 days to get here. It took 2 weeks. But the main problem is that they sent THE WRONG ITEM! I have requested a refund but the silence is deafening. Believe this review and other similar reviews. Avoid this company. If you can get the item you want elsewhere please buy it elsewhere. The photos attached show the difference between what I ordered and what I actually got.”

LightInTheBox 1 star review on 14th September 2021

Helpful Report

Posted 5 years ago

“Never received my order despite sending numerous emails. They do NOT correspond.”

Helpful Report

Posted 5 years ago

“Would give ZERO if possible. Rip off of absolute very poor quality tat that is slow to arrive and is then non returnable when not wanted as such poor quality and undersized. Customer service non existant and just fail to respond when you are requesting return and refund. They have not sent me a Return Form despite multiple requests so I have been frauded by them for the money I paid effectively. DO NOT USE”

Helpful Report

Posted 5 years ago

“Excellent product and very good value for money, l worked in clothing trade for 40 years plus as a senior manager and if the quality of a purchase was unacceptable it would be returned with no favourable comments. However in this case the quality was great and especially the price. Will recommend”

Helpful Report

Posted 5 years ago

“The ladies clothes I ordered were too small. I have sent them back and am still waiting for a refund. The fit watches I am sending back as one of them has fallen to pieces on the third time of charging. The men's tee shirts are fine.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I've checked and regret to find that you returned the ladies clothes and watch without our approval. Could you please advise us to which address you returned the order? I had conducted new Ticket ID =24393118 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation. Thank you for your understanding and cooperation in advance.

Posted 5 years ago

“Looks and fits perfectly. Great fabric”

Helpful Report

Posted 5 years ago

“Love your site, so many different things and amazing designs. I'm always telling others to visit your site for great gift ideas,”

Helpful Report

Posted 5 years ago

“I bought an inexpensive and good value cycling jersey. The dispatch time was good and the customer service is very good.”

Helpful Report

Posted 5 years ago

“I have received Very good quality products, at good prices and quick delivery”

Helpful Report

Posted 5 years ago

“Good value for money good quality”

Helpful Report

Posted 5 years ago

“I am delighted with my swimming hat. It looks fabulous and is a nice tight fit and keeps your hair dry. Delivery was very quick.”

Helpful Report

Posted 5 years ago

“Ordered a jumper which is nothing like the pictures and even though ut was sent from the UK theyvare telling me it has to be returned to China...buyers beware”

Helpful Report

Posted 5 years ago

“Wrong item arrived after 4 weeks waiting and when I opened a case in PayPal I have to return the item ( pnone case £10.25) to China via tracked postage which will cost more than the item is worth. I would say that this is common practice to take an order and send any item out knowing that customers can not return due to the cost involved. Absolute rip off and I will never use again. STAY WELL CLEAR”

Helpful Report

Posted 5 years ago

“Such a disappointment. Ordered my daughter's 1st year birthday items on 23July2021. But till date (today 12Sep2021) I did not receive the courier. Had mentioned 14-24 working days for the delivery while ordering the items. But now customer service people stated that it will take 60working days to receive.”

Helpful Report

Posted 5 years ago

“I ordered 2 shirts and have not received them as yet I did not receive and paper work after I paid via visa card $75 LOST i HAVE NOT RECEIVED MY DELIVERY”

Helpful Report

Posted 5 years ago

“I ordered the items and paid for them but have not received the items it has been 2 weeks now. I am unable to contact any one.”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews