LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a love heart ashes holder for my niece to put some of her mum’s ashes in.The heart came without the funnel and applicator.I contacted them via message to see what could be done and was totally ignored even though it said I would be contacted within the hour. I had ordered the same item for other members of my family from other sites which came with a card,funnel,applicator,chain to wear it on and a lovely little bag to put it in.In my parcel from this company I received a love heart for the same price. I will never use this company again.”

Helpful Report

Posted 4 years ago

“Worth it for the price, it’s simple and clean, it’s elegant.”

Helpful Report

Posted 4 years ago

“Dresses were very bad quality and when I asked for a refund, they said to keep them and sell them to my friends! I wouldn't do that even if they were being given away. Sent them back, which cost me £21 and I had to provide so much information it was ridiculous. Still not had any response or refund. Avoid this company at all costs....they are, in my opinion, dodgy and unprofessional and should be avoided at all costs.”

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Posted 4 years ago

“Not worth it package never arrived 4 months later”

Helpful Report

Posted 4 years ago

“Poor quality and impossible to return. DONOT WASTE YOUR MONEY”

Helpful Report

Posted 4 years ago

“AVOID< AVOID< AVOID Light in the box. Products are poor quality, customer service is extremely poor. Returns and refunds are impossible. There is nothing good to say about this appalling company. I wish I had never ordered from them. I wish I had read the reviews before I ordered from Light in the Box, their website is amazing, the clothes are cheap however as the cliche goes You Get What You Pay For, in this instance I got two items that were only fit for the recycling bin. Poor quality and if you are not happy with the quality, or fit, then it is up to you to pay the postage costs to China...which will cost far more than your item of clothing will be worth!”

Helpful Report

Posted 4 years ago

“I wish I had read the reviews before I ordered from Light in the Box, their website is amazing, the clothes are cheap however as the cliche goes You Get What You Pay For, in this instance I got an item that was only fit for the recycling bin. Poor quality and if you are not happy with the quality, or fit, then it is up to you to pay the postage costs to China...which will cost far more than your item of clothing will be worth!”

Helpful Report

Posted 4 years ago

“Tried to send my purchases back told me it would cost me too much to return them & I would be better off keeping them even though they do not fit well . I didn’t realise it was to be returned to China 😳”

Helpful Report

Posted 4 years ago

“**Do not order from this company. ***They sent me the wrong size Jacket and when I asked them to send me the correct size or refund me, they declined. They will take your money with to return/ exchange policy.. Do not order from here.”

Helpful Report

Posted 4 years ago

“Yes it's very bad website Bad quality I returned for chardge £8 my dress and I never had answers or money's bag So I am back with£ 38”

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Posted 4 years ago

“Ordered a dress to my uk size . It arrived , never the same size I ordered . Now they refuse to take it back saying it was custom made , absolute nonsense. I clicked on uk size . They suggested the best solution was to give the dress to a Friend. I paid them over £100 of my hard earned cash and they have cheated me out of it . NEVER buy clothes from them .”

Helpful Report

Posted 4 years ago

“The sunflower artificial flowers are not as advertised they're a very poor version the outer leafs fell of I would not recommend the flowers at all this company is not good”

Helpful Report

Posted 4 years ago

“Awful response to my request to return a dress that has cost me £97. As others have said on this site, they have suggested I give the dress to a family or friend! Unbelievable! I cannot get a return address or ticket to return the dress. They have now asked me to send them pictures of me measuring myself so they can assess whether or not the dress matches the size I ordered. I’m getting nowhere with my refund request. DO NOT ORDER FROM LIGHT IN THE BOX!!!”

Helpful Report

Posted 4 years ago

“No refunds ever received despite repeated requests over several months. Will never use again and advise friends to stay well away.”

Helpful Report

Posted 4 years ago

“Would not purchase from here ever again, bought light up shoes for my grandson, when I gave them to my grandson, we found that one of the shoes would not recharge. this is a faulty item and there should be no limitation to replacements on faulty items but we were told that it had passed the 30 day return time, it did not take into account the delivery time which I had made sure I allowed for to ensure I had the gift in time, so by the time I gave it to him on his actual birthday, and then found there was a fault we were informed no exchange or return could be made. they were not the least bit concerned or helpful. buyer beware they do not stand by their products.”

Helpful Report

Posted 4 years ago

“They do not want items returned to them even though the shoes i paid almost £50 for are very small made. Email regarding the exchange is actively encouraging me to keep the shoes & gift them to someone else, as the postage is so expensive to return them. I will never use this website again. Very disappointed with the treatment from them. Shockingly poor.”

Helpful Report

Posted 4 years ago

“The package took 1 month to arrive. I have asked for a return ticket and refund and they answered that I should give the dress to a friend! After insistence on my part they ofered 30pc refund! Unbelievable. I wrote them several emails and logged tickets and I still don’t have the return ticket and the money. Very poor customer service. Keep away from them.”

Helpful Report

Posted 4 years ago

“Absolutely rubbish. Ordered iPhone case and screen protector. Over 2 weeks still not received. Website totally inaccessible. Won’t be buying from them again. Keep away.”

Helpful Report

Posted 4 years ago

“Look at all the 5 star reviews. They were all posted 2 days ago. Like thousands of those. Those are NOT GENUINE REVIEWS. This tells enough……. STAY AWAY”

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Posted 4 years ago

“This company is rubbish claim that my order was cotton t shirts instead they sent polyester cheap rubbish my partner ordered two tops in large they sent small a total waste of money and delivery takes a lifetime to deliver please learn from my lesson and avoid better off buying from Amazon at least you get a quicker and better service”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews