LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,307 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,307 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had buy a jackets and t-shirt but they only send my jacket with different size it doesn’t fit for me and they deducted my money but couldn’t send my t-shirt i tries lots of time to contact them but they didn’t response me I emailed them but they didn’t reply.Is anyone help me on that ?? This light in the box is Scammed please never buy anything from it.”

Helpful Report

Posted 4 years ago

“I recently purchased $174 worth of merchandise from this company. When I received the shipment, after waiting an extended period of time past the estimated delivery date, there was no packing list. I did not receive a packing list, a receipt, return instructions, etc…. Nothing. Even though I read the measurements the clothes were made too short waisted. The elastic waist was in the middle of my ribs. I shipped the merchandise back to the address on the box as anyone would do. The company does not want to refund any of my money even though I have proof of delivery to their warehouse. I would never purchase anything from this company and would suggest you look somewhere else to purchase clothing. Look for an establishment with better fitting clothing that doesn’t have hidden agendas and wants to keep your merchandise and your money.”

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Posted 4 years ago

“Actually impossible to return anything, customer service is an absolute joke”

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Posted 4 years ago

“I love me dress is fabulous”

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Posted 4 years ago

“This website is pure scam, fraud. I ordered 3 t-shirts and only one looked like the picture, even one of the other two should have had a v-neck but had round neck. Also the materials were wrong, they said it was cotton but it was mainly sinthetic with a bit of cotton. And they were not cheap! Dont buy from this website”

Helpful Report

Posted 4 years ago

“Very good service thank you”

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Posted 4 years ago

“Lovely site to browse and good to shop normally find somthing I like that's pitched..mite not of known what I wanted when searching..products are interesting. thanks”

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Posted 4 years ago

“Me senti muito realizada com as minhas compras, é o melhor de tudo é que o envio e super rápido. Além da comunicação com o site ser excelente. Muito obrigada !”

Helpful Report

Posted 4 years ago

“Products good quality, any issues with fault’s quickly sorted.”

LightInTheBox 5 star review on 28th September 2021

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Posted 4 years ago

“It is good for the price”

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Posted 4 years ago

“Excellent customer service support x gorgeous clothes, love this company ❤️”

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Posted 4 years ago

“Arrived when expected”

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Posted 4 years ago

“You'd be surprised at the quality of the merchandise for the prices charged. Obviously delivery can take a while sometimes but that is expected.”

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Posted 4 years ago

“I bought pin hole glasses and they work very well. They arrived later than the date given and these glasses were not the style that I ordered”

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Posted 4 years ago

“The shirts fits it's actual size specifications I am happy, With my purchase.All of them.”

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Posted 4 years ago

“This was my first purchase from Light in the box and I was very impressed with the saving on my headphones which were dramatically cheaper than the rest of the market and there was great communication. I will be us them again soon!”

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Posted 4 years ago

“Different, in a good way! Interesting designs and choices you don't see anywhere else.”

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Posted 4 years ago

“Very good products and fast delivery services.”

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Posted 4 years ago

“I've had no problems with lightinTheBox, the cycling jersey and cycling gilet have both been top quality products at a excellent price. Will definitely buying from them again in the future.”

Helpful Report

Posted 4 years ago

“I placed an order for 2 items. A package arrived with only 1 of the items. According to L I T Box tracking the order was complete. I've been unable to get any conact wth them so very annoying. Wont be buying from then. My order no was348471435.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,307 reviews