LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 flapper dresses in different sizes as told they come small 2₩ Aug 2021. Need for a 17 Sept 2021 wedding. Still waiting. Very disappointing. I will only need 1 if they ever arrive?? Not looking forward to the returns process. Ridiculous!”

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Posted 4 years ago

“Good service and product”

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Posted 4 years ago

“I love the cycling jerseys -- which are great for running wear. Colorful, well made, durable and super value for money. Five star company, who keep you updated on carriage. Excellent experience in shopping with them.”

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Posted 4 years ago

“I recently bought a pair of white lacy sandals. They were perfect to go with my wedding outfit. The size was just right. The delivery was on the date advised. I was therefore very happy with the purchase However I would have appreciated an enail to confirm the order and one to confirm the delivery. Raywyn Law”

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Posted 4 years ago

“Excellent service I wish I know about the app Before I , LIKE I , LOVE I WILL USE LIGHT IN THE BOX ,,, AGAIN ,AGAIN AND AGAIN LOVE IT 🤣”

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Posted 4 years ago

“Great service. Fast shipping”

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Posted 4 years ago

“Same as what many have said. Sent wrong item. No interest in helping out to fix. Stuck with wrong item. Absolutely disgraceful business. Avoid at all costs”

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Posted 4 years ago

“Love my phone cover.. brilliant”

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Posted 4 years ago

“my new shirt is really nice and printed well ! i am exceptionally happy and will be purchasing from this site again. delivery time was good too.”

LightInTheBox 5 star review on 7th September 2021

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Posted 4 years ago

“Really impressed with this company. Kept up-to-date at regular intervals as to progress of parcel.”

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Posted 4 years ago

“Thank you and for keeping me up to date with my purchase very good.”

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Posted 4 years ago

“Some great stuff available - the ordering process could be a little more transparent if i purchase an item i would like to see the maximum delivery time including processing - it can feel misleading when it states pay extra for quick delivery only to then be presented with 14 day processing time. You only really realise this after you have already made the payment.”

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Posted 4 years ago

“Excellent value 👏”

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Posted 4 years ago

“Totally love this online store, from which we’ve mostly bought decorative household items. Prices are beyond affordable, almost suspiciously cheap sometimes and yet, so far, the quality of things like cushion covers has always turned out to be good.”

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Posted 4 years ago

“I give light in the box, 5 out of 5. Item didn't take long to arrive,packed well. T.shirt fits great and the fabric has a lovely feel to it.”

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Posted 4 years ago

“Great product and service”

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Posted 4 years ago

“My tee shirt arrived this morning , it will fit a 2 year old , I ordered for 5 year old and the quality in very bad , never again will I use this COMPANY , its a RIP OFF , don't whatever you do order anything from LIGHT IN THE BOX ,”

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Posted 4 years ago

“Great product and perfect sizing would highly recommend and won,t hesitate to order from again and delivery was only 7 days so well happy.”

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Posted 4 years ago

“Large range of items, good quality, unique & affordable. Many thanks LightInTheBox”

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Posted 4 years ago

“Do not order from this company it pretends to be a USA company and my exsperiance is you do not get (fashion wise ) as the described and picture of the article you expect & look forward to is not the same”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews