LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a phone wallet for my phone. They sent me a phone wallet for a different phone. I was told that I had to return the product to China at my own expense but that this could be expensive for me. They suggested that I should consider taking a 10 % refund instead and keeping the wrong product. Lots of back and forth and still no positive result. Its not a lot of money but as a matter of principal.”

Helpful Report

Posted 4 years ago

“Ordered 4 shirts which arrived in reasonable time...However major issue with wrong size being sent...Trying to return these and gain full refund is impossible as it's going to cost the same again PLUS customs charges to send them back to China, despite marking parcel as RETURN CARGO....Its cheaper to lose £54.00 than to pay additional taxes. SHOCKING COMPANY, THE SHIRTS WILL BE BURNED, WATCH OUT FOR UPLOADED VIDEO TO TIKTOK @gdhboorach”

Helpful Report

Posted 4 years ago

“VERY DISAPPOINTING experience. The picture of the product they sell is very attractive and has a fancy bracket which is not on the item that they send, it is nowhere near as nice as the picture. They don’t respond to (polite) emails requesting help. My plumber said very bad quality and won’t last long. Beware of this cheap and deceitful company.”

LightInTheBox 1 star review on 2nd September 2021

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Posted 4 years ago

“I wrote the review one week ago in regards to light up shoes I bought for my grandson, following my review I was contacted and was pleased to find that my concerns were followed up by management. They apologised for the faulty product and the lack of initial follow up and promptly sent a new pair at no additional charge. My grandson is thrilled and I truly appreciate the response. Pays to follow up. My efforts were justly rewarded.”

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Posted 4 years ago

“Not even worthy of one star, ordered dresses not fit for purpose no refund and no email. Disgraceful company avoid at all costs, refuse to refund and advise to gift poor quality to family”

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Posted 4 years ago

“DO NOT ORDER FROM THIS COMPANY! They are based in China so your delivery will be late. I began communicating with them when my order did not arrive as expected. They apologized, then asked that I wait another 10 days. I explained that this was not acceptable, that it would result in delivery post my event! Instead of creating a return label for when it arrived, they stopped communicating, saying that I had to await it's arrival before requesting a return. When I requested my return, I got a song and dance and was informed that I had to pay for shipping. To China? When you clearly have a Seattle address? No. Thank God for American Express who already credited my account. Ridiculous! Save yourself a headache!”

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Posted 4 years ago

“Delighted with purchases quality is very good.”

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Posted 4 years ago

“The t shits I ordered and the Tops my partner ordered were total rubbish one item never arrived our complaints fell on deaf ears not even a reply. It is their loss as we will not ever use them again Just look at their reviews and you will see they are just a ripoff company with no customer service”

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Posted 4 years ago

“They sent me the wrong sized phone case and are now refusing to refund me. Don't go near them.”

Helpful Report

Posted 4 years ago

“Wouldnt recommend, and will never purchase clothing from this website ever again. Bought 3 cotton dresses, what I received were 3 cheap tacky polyester, badly & shoddily stitched dresses. Reverse of garments had no proper overlock stitching, no proper labels nor sizing, and Looked as if they'd been sewn by an amateur.The Coloures were awfull & design on fabric were terrible, nothing at all like what was depicted in the pictures.I ordered a total of 6 items, 3 pairs of shoes, they were cheaply made as well, but at least they got the sizes correct.Very very disappointed as I had ordered from lihght in the box in 2017 & I got exactly what I ordered. The ballet shoes were very well & neatly made of canvas & swede, The ballet practise shoe I received this time were made of cloth. Makes me wonder if this is the same "light in the box"!!! I:am 75 years old & dont want hassel of having to pay to return the shoes & clothing as i did pay extra for delivery. An utter waste of money.”

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Posted 4 years ago

“I love to shop with you"s. Thank you"s all is good with Lightin the box.thank you all so very much.!!!!”

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Posted 4 years ago

“I'm now awaiting delivery of my third order from this excellent company. Their T-shirts are just my style, which is the reason this is my third order from them. Also their excellent communication and speed of delivery are top rate as well.”

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Posted 4 years ago

“Could be better”

Helpful Report

Posted 4 years ago

“I bought t-shirts for my 2 grandchildren, aged 5 and 9. The sizes were very accurate, communications regarding delivery were excellent. Delivery was speedy. No complaints at all.”

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Posted 4 years ago

“The website offered a good choice and the profit was as described and offered good value for money. Delivery was slightly longer than predicted.”

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Posted 4 years ago

“excellent quality, and perfect fit... will defiantly order another pair and have full confidence to order other products..”

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Posted 4 years ago

“Absolutely brilliant service”

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Posted 4 years ago

“Really good pants.”

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Posted 4 years ago

“Was told item would be delivered within 3 days. Received 10 days later. Too late for what I needed the bag for. No point even trying to return as that would cost more than the item. Be aware you have to return to China at your own expense. An absolute con. Would never never recommend”

Helpful Report

Posted 4 years ago

“Received 2 wigs from Light in the box, which looked nothing like the wigs that were advertised, one actually looked as though it was already worn. There were no tags on either of them. I couldn't use either of them so on the day they arrived, asked for a refund: 1. they sent approximately 9/10 emails asking for photographs, then said they wanted photographs that showed the entire wig, then continued to suggest additional photographs. (stalling tactic) 2. next they offered me 20% of $53.00 and I needed to return the wigs. 3. Long story short - after contacting my card processor to fight the case for me, I returned the wigs - all the way to China (had to photograph the post office custom forms and receipt) which cost me $27.00. They DO NOT PAY FOR RETURN SHIPMENT. 4. Lost $27.00, but one my case for the refund & learned a good lesson. NEVER EVER USE THEM AGAIN!!! unless you have $$ to kiss goodbye.”

LightInTheBox 1 star review on 27th August 2021

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews