LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely a scam the item 8 bought was nothing like the pictures and it had 2 holes in it the item was sent from the UK 48hrs tracked but they want me to return it to China!!”

LightInTheBox 1 star review on 16th September 2021

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Posted 4 years ago

“Do not use this company. All the negative reviews on here are spot on. I ordered something for my Son. He was really looking forward to getting it. It was supposed to take 4-6 days to get here. It took 2 weeks. But the main problem is that they sent THE WRONG ITEM! I have requested a refund but the silence is deafening. Believe this review and other similar reviews. Avoid this company. If you can get the item you want elsewhere please buy it elsewhere. The photos attached show the difference between what I ordered and what I actually got.”

LightInTheBox 1 star review on 14th September 2021

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Posted 4 years ago

“Never received my order despite sending numerous emails. They do NOT correspond.”

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Posted 4 years ago

“Would give ZERO if possible. Rip off of absolute very poor quality tat that is slow to arrive and is then non returnable when not wanted as such poor quality and undersized. Customer service non existant and just fail to respond when you are requesting return and refund. They have not sent me a Return Form despite multiple requests so I have been frauded by them for the money I paid effectively. DO NOT USE”

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Posted 4 years ago

“Excellent product and very good value for money, l worked in clothing trade for 40 years plus as a senior manager and if the quality of a purchase was unacceptable it would be returned with no favourable comments. However in this case the quality was great and especially the price. Will recommend”

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Posted 4 years ago

“The ladies clothes I ordered were too small. I have sent them back and am still waiting for a refund. The fit watches I am sending back as one of them has fallen to pieces on the third time of charging. The men's tee shirts are fine.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I've checked and regret to find that you returned the ladies clothes and watch without our approval. Could you please advise us to which address you returned the order? I had conducted new Ticket ID =24393118 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation. Thank you for your understanding and cooperation in advance.

Posted 4 years ago

“Looks and fits perfectly. Great fabric”

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Posted 4 years ago

“Love your site, so many different things and amazing designs. I'm always telling others to visit your site for great gift ideas,”

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Posted 4 years ago

“I bought an inexpensive and good value cycling jersey. The dispatch time was good and the customer service is very good.”

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Posted 4 years ago

“I have received Very good quality products, at good prices and quick delivery”

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Posted 4 years ago

“Good value for money good quality”

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Posted 4 years ago

“I am delighted with my swimming hat. It looks fabulous and is a nice tight fit and keeps your hair dry. Delivery was very quick.”

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Posted 4 years ago

“Ordered a jumper which is nothing like the pictures and even though ut was sent from the UK theyvare telling me it has to be returned to China...buyers beware”

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Posted 4 years ago

“Wrong item arrived after 4 weeks waiting and when I opened a case in PayPal I have to return the item ( pnone case £10.25) to China via tracked postage which will cost more than the item is worth. I would say that this is common practice to take an order and send any item out knowing that customers can not return due to the cost involved. Absolute rip off and I will never use again. STAY WELL CLEAR”

Helpful Report

Posted 4 years ago

“Such a disappointment. Ordered my daughter's 1st year birthday items on 23July2021. But till date (today 12Sep2021) I did not receive the courier. Had mentioned 14-24 working days for the delivery while ordering the items. But now customer service people stated that it will take 60working days to receive.”

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Posted 4 years ago

“I ordered 2 shirts and have not received them as yet I did not receive and paper work after I paid via visa card $75 LOST i HAVE NOT RECEIVED MY DELIVERY”

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Posted 4 years ago

“I ordered the items and paid for them but have not received the items it has been 2 weeks now. I am unable to contact any one.”

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Posted 4 years ago

“The merchandise is Made In China JUNK!!! Clothing is not representative of on-line views. Sizes and fir are terrible. DO NOT PUCRACSE ANYTHING!!!”

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Posted 4 years ago

“DO NOT USE THIS COMPANY! Item arrived a week later than the delivery time I had been given, indicated it was shipping from the UK when in fact it came from China, and although I cancelled the order when I realized that the delivery date would not be met, the item was not cancelled and I then faced paying a lot to ship it back or getting a 10% refund. It is practically a scam.”

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Posted 4 years ago

“Loved the fitbit straps I bought..good quality..delivery time was good.”

LightInTheBox 5 star review on 7th September 2021

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews