LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,307 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,307 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“My shirt was cheap rubbish. Beware”

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Posted 4 years ago

“Avoid at all cost”

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Posted 4 years ago

“AWFUL! Poor quality, poor customer service, misleading return policy! BUYER BEWARE”

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Posted 4 years ago

“I purchased an outfit for my daughters wedding. The product arrived and I was devastated. The pants were three sizes too big and the top was two sizes too small. I performed the measurements and followed all procedures to return and the only response were emails saying this was custom made and could not be returned. I did not send measurements but ordered a size they had available so this was not custom made. They are misleading, very hard to deal with and led me to believe that my item could be returned. I contacted them immediately with my issues. The quality was also very poor. The outfit was very expensive and I am so sorry I did not read reviews on this company before I purchased. I will never purchase anything from this company again. BUYER BEWARE! IF I COULD CHECK 0 STARS I Would.”

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Posted 4 years ago

“Leather bag not leather! Cheap and not as described. Very disappointed. Never again.”

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Posted 4 years ago

“good quality”

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Posted 4 years ago

“A quality product at a lot less half te price of other traders, delivery a bit slow, but worth the wait the jersey fits ok and is eye catching”

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Posted 4 years ago

“SHOCKING AVOID - TAKE ABSOLUTE MONTHS”

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Posted 4 years ago

“Amazing prices, good customer services and communication. Delivery takes a while but worth the wait.”

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Posted 4 years ago

“Very pleased with Products a that are great value for the money paid. The import process takes a little while which is fine as long as you dont expect the same week delivery times”

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Posted 4 years ago

“I have purchased 3 or 4 wigs with this company Have always been very pleased with there service and the wigs are always nice quality”

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Posted 4 years ago

“The worst company ever. I have my wedding and for more than one month the flower girl is still at shipment not even arrived at my country. The customer service is so bad. They keep closing my ticket and saying wait wait be patient The told me end of next month it will come then will investigate Terrible service. Last time I shall ever use them.”

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Posted 4 years ago

“No question felt like a stupid question. From time of contact to job done was 10 days, (delayed due to covid.)”

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Posted 4 years ago

“What a useless bunch and liars too. They lie that the package has been delivered and close the transaction and when you check with the courier company nothing has been received.”

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Posted 4 years ago

“Poor customer service. Misleading delivery times. Shipped from China, and returns policy requires you to pay to ship back to China!!!! Do not use website”

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Posted 4 years ago

“Been waiting 3 weeks for my leggings still havnt got them and cant track my parcel terrible terrible company”

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Posted 4 years ago

“Awful company! It has been a month now and I still have not received my refund of £50. Disgraceful !”

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Posted 4 years ago

“I ordered a handbag for my daughter's wedding but when it arrived I was extremely annoyed and angry to find that someone had slashed the bag halfway across the front with a sharp knife - malicious damage. I've no idea who did this!! I tried to return it but you have to upload a photo of the damaged item which I wasn't able to do. I've sent numerous emails to complain which have all been ignored. I'm totally disgusted with this company and I'll never use them again.”

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Posted 4 years ago

“Excellent products and high quality”

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Posted 4 years ago

“I ordered a dress but what came looked nothing like the picture cheap quality and badly made clearly they take photos from other websites and send you there own cheap and nasty version buyers beware you will not get what the pictures show I have uploaded the dress what they are selling and what they sent me waste of money”

LightInTheBox 1 star review on 30th September 2021

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,307 reviews