LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,285 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Actually impossible to return anything, customer service is an absolute joke”

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Posted 4 years ago

“I love me dress is fabulous”

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Posted 4 years ago

“This website is pure scam, fraud. I ordered 3 t-shirts and only one looked like the picture, even one of the other two should have had a v-neck but had round neck. Also the materials were wrong, they said it was cotton but it was mainly sinthetic with a bit of cotton. And they were not cheap! Dont buy from this website”

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Posted 4 years ago

“Very good service thank you”

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Posted 4 years ago

“Lovely site to browse and good to shop normally find somthing I like that's pitched..mite not of known what I wanted when searching..products are interesting. thanks”

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Posted 4 years ago

“Me senti muito realizada com as minhas compras, é o melhor de tudo é que o envio e super rápido. Além da comunicação com o site ser excelente. Muito obrigada !”

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Posted 4 years ago

“Products good quality, any issues with fault’s quickly sorted.”

LightInTheBox 5 star review on 28th September 2021

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Posted 4 years ago

“It is good for the price”

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Posted 4 years ago

“Excellent customer service support x gorgeous clothes, love this company ❤️”

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Posted 4 years ago

“Arrived when expected”

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Posted 4 years ago

“You'd be surprised at the quality of the merchandise for the prices charged. Obviously delivery can take a while sometimes but that is expected.”

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Posted 4 years ago

“I bought pin hole glasses and they work very well. They arrived later than the date given and these glasses were not the style that I ordered”

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Posted 4 years ago

“The shirts fits it's actual size specifications I am happy, With my purchase.All of them.”

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Posted 4 years ago

“This was my first purchase from Light in the box and I was very impressed with the saving on my headphones which were dramatically cheaper than the rest of the market and there was great communication. I will be us them again soon!”

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Posted 4 years ago

“Different, in a good way! Interesting designs and choices you don't see anywhere else.”

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Posted 4 years ago

“Very good products and fast delivery services.”

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Posted 4 years ago

“I've had no problems with lightinTheBox, the cycling jersey and cycling gilet have both been top quality products at a excellent price. Will definitely buying from them again in the future.”

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Posted 4 years ago

“I placed an order for 2 items. A package arrived with only 1 of the items. According to L I T Box tracking the order was complete. I've been unable to get any conact wth them so very annoying. Wont be buying from then. My order no was348471435.”

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Posted 4 years ago

“Impossible to contact this company. Impossible to return goods Goods are shoddy - very poorly put together - sizes bear no resemblance to sizing on website NEVER use this company - a total rip off. i wish i had read the reviews before i had bought the goods as i would NEVER have done so.”

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Posted 4 years ago

“This is the worst company I have ever purchased clothing from. I ordered two white, so called ‘hiking’ jackets in different sizes as I had heard there were sizing issues. The items arrived separately on different dates. I hardly know where to start with my opinion of these items. The photo’s were very appealing, pure white and smart. In reality the items were made of shockingly thin, shoddy, off colour cheap, polyester fabric and the drawstrings to the hood and along the hem were a cheap off white/dirty grey rope. These jackets, if you could accept the off white dirty colour was also thin polyester, summer weight, lined with cheap dress lining, no padding or quilting for warmth. Definitely not ‘Hiking/Winter’ weight. I applied to return the jackets, and was told that returns to China proved not be cost effective and would I like a ‘reward’ of 20% !! No I think not. I am £76 out of pocket…do not use this company !!”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,285 reviews