LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a handbag for my daughter's wedding but when it arrived I was extremely annoyed and angry to find that someone had slashed the bag halfway across the front with a sharp knife - malicious damage. I've no idea who did this!! I tried to return it but you have to upload a photo of the damaged item which I wasn't able to do. I've sent numerous emails to complain which have all been ignored. I'm totally disgusted with this company and I'll never use them again.”

Helpful Report

Posted 4 years ago

“Excellent products and high quality”

Helpful Report

Posted 4 years ago

“I ordered a dress but what came looked nothing like the picture cheap quality and badly made clearly they take photos from other websites and send you there own cheap and nasty version buyers beware you will not get what the pictures show I have uploaded the dress what they are selling and what they sent me waste of money”

LightInTheBox 1 star review on 30th September 2021

Helpful Report

Posted 4 years ago

“I had buy a jackets and t-shirt but they only send my jacket with different size it doesn’t fit for me and they deducted my money but couldn’t send my t-shirt i tries lots of time to contact them but they didn’t response me I emailed them but they didn’t reply.Is anyone help me on that ?? This light in the box is Scammed please never buy anything from it.”

Helpful Report

Posted 4 years ago

“I recently purchased $174 worth of merchandise from this company. When I received the shipment, after waiting an extended period of time past the estimated delivery date, there was no packing list. I did not receive a packing list, a receipt, return instructions, etc…. Nothing. Even though I read the measurements the clothes were made too short waisted. The elastic waist was in the middle of my ribs. I shipped the merchandise back to the address on the box as anyone would do. The company does not want to refund any of my money even though I have proof of delivery to their warehouse. I would never purchase anything from this company and would suggest you look somewhere else to purchase clothing. Look for an establishment with better fitting clothing that doesn’t have hidden agendas and wants to keep your merchandise and your money.”

Helpful Report

Posted 4 years ago

“Actually impossible to return anything, customer service is an absolute joke”

Helpful Report

Posted 4 years ago

“I love me dress is fabulous”

Helpful Report

Posted 4 years ago

“This website is pure scam, fraud. I ordered 3 t-shirts and only one looked like the picture, even one of the other two should have had a v-neck but had round neck. Also the materials were wrong, they said it was cotton but it was mainly sinthetic with a bit of cotton. And they were not cheap! Dont buy from this website”

Helpful Report

Posted 4 years ago

“Very good service thank you”

Helpful Report

Posted 4 years ago

“Lovely site to browse and good to shop normally find somthing I like that's pitched..mite not of known what I wanted when searching..products are interesting. thanks”

Helpful Report

Posted 4 years ago

“Me senti muito realizada com as minhas compras, é o melhor de tudo é que o envio e super rápido. Além da comunicação com o site ser excelente. Muito obrigada !”

Helpful Report

Posted 4 years ago

“Products good quality, any issues with fault’s quickly sorted.”

LightInTheBox 5 star review on 28th September 2021

Helpful Report

Posted 4 years ago

“It is good for the price”

Helpful Report

Posted 4 years ago

“Excellent customer service support x gorgeous clothes, love this company ❤️”

Helpful Report

Posted 4 years ago

“Arrived when expected”

Helpful Report

Posted 4 years ago

“You'd be surprised at the quality of the merchandise for the prices charged. Obviously delivery can take a while sometimes but that is expected.”

Helpful Report

Posted 4 years ago

“I bought pin hole glasses and they work very well. They arrived later than the date given and these glasses were not the style that I ordered”

Helpful Report

Posted 4 years ago

“The shirts fits it's actual size specifications I am happy, With my purchase.All of them.”

Helpful Report

Posted 4 years ago

“This was my first purchase from Light in the box and I was very impressed with the saving on my headphones which were dramatically cheaper than the rest of the market and there was great communication. I will be us them again soon!”

Helpful Report

Posted 4 years ago

“Different, in a good way! Interesting designs and choices you don't see anywhere else.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews