LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,307 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,307 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Terrible ordered correct size as per published guide when it arrived about 2 sizes too small. Trying to contact for a refund is a nightmare and having read the comments not sure I will return as then I will leave no garment and no money Avoid this company at all costs”

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Posted 4 years ago

“Very poor customer service, regarding returns, will not buy from this company again.”

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Posted 4 years ago

“I ordered a pair of mules. The ones depicted on the website are clearly leather, properly stitched and robustly made. What I received was some plastic insubstantial rubbish that barely resembled what was depicted online. £40. So angry. No record of the order. Automated reply on email. https://m.lightinthebox.com/en/p/men-s-summer-casual-daily-clogs-mules-pu-black-khaki-coffee-square-toe_p8155394.html?from_cid=1&prm=1-2.5.1.1#header_anchor”

LightInTheBox 1 star review on 23rd October 2021

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Posted 4 years ago

“My order never arrived. I waited 4 months!! I paid the 20 € in the hope that it would.....cannot reach anyone to speak to . Complete scam. Don't go there. Thank goodness my bill was only 20€.”

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Posted 4 years ago

“Avoid this company! Appalling service and they DON'T give refunds! I ordered a dress which arrived in a larger size than originally stated, I have been trying to get a refund for days, they are ignoring me!”

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Posted 4 years ago

“This is perhaps the worst company I have ever had to deal with. I ordered three items, which took three weeks to deliver. When the items arrived, they were the wrong size and colour. In addition the material was not what was advertised. To return the items is very hard as difficult to negotiate the returns request form. I initially had a response and request to send a photo of the item with the bar code. This I did but since then complete radio silence. I would avoid this company, they are happy to take your money but refuse to reimburse. Totally untrustworthy.”

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Posted 4 years ago

“Very happy with my purchases from LightInTheBox. I found shopping on line very easy - a great variety of items - spoilt for choice comes to mind. Great of you’re looking for something ‘different’ and not overly expensive. I would most definitely recommend to friends etc. I like that I was kept informed of order and delivery via email.”

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Posted 4 years ago

“Read all the reviews and I’m thankful I didn’t shop remove me from your mailing list also I’ll block this site”

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Posted 4 years ago

“Avoid this company. No acknowledgement if you attempt to return items on their online system. If you send things back to their UK returns address on the parcel they lie saying they don't use that address then later admint it's their UK Courier.”

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Posted 4 years ago

“I have made several purchases through LightInTheBox and been very happy each time. The products were great quality. I had to contact customer services on one occasion - I received a quick, helpful and reassuring response. I will definitely be using them again and would recommend LightInTheBox to everyone.”

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Posted 4 years ago

“good quality item and good service”

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Posted 4 years ago

“This is my second review . All was good bearing in mind the situation worldwide. Plenty of notifications on the movement of my parcel. The downside is that these notifications continue even though the product arrived a while ago. That needs sorting . Regards”

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Posted 4 years ago

“The goods are exactly as seen on line, which is very appreciated as more often than not, I have been disappointed & had passed the date of returning goods as I might not have opened them straight away & have lost a lot of money because I then could not use the goods. But with this site, not disappointed at all !!!”

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Posted 4 years ago

“Fantastic tee shirts,great material can't fault them this is my second order”

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Posted 4 years ago

“Items arrived safely and first class items”

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Posted 4 years ago

“The Dresses I received were outstanding, very good quality fabric, expertly crafted, beautiful overall look, just perfect.”

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Posted 4 years ago

“Look at the grammar in the “excellent” reviews - says it all!”

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Posted 4 years ago

“Impossible to contact. Password is declined and they don’t send an email to change it. Order still not arrived 11 days after they say has been shipped. Very poor.”

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Posted 4 years ago

“Top my husband bought would have fit a child. Postage to return was expensive. Avoid this company.”

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Posted 4 years ago

“Avoid at all costs!!!!! Bought the wife a dress believed it was coming from the UK took three weeks to get here….from China. Didn’t fit her so asked for refund, they said I’d have to post it back to mainland China which would be expensive so they wanted me to right it off, robbing gits leave well alone, I’ve reported them to PayPal, and the treading standards…”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,307 reviews