LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Light in the box is a refreshingly new platform to me to buy things maybe not on the market here in the UK through the usual channels the search engine seems to work well I will use light in the box regularly.. 👍”

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Posted 4 years ago

“I Just want to thank you guys, I was just about to order for first time when I decided to check them out. I’m so pleased I did. Thanks to your reviews/ warnings I’m not going to bother but sorry to learn that you guys have had to learn the hard way 🙁”

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Posted 4 years ago

“I ordered two fascinators and they arrived in the time frame expected but, unfortunately, only packed in a plastic bag, and Royal Mail managed to squeeze it through the letter box! They are not looking good at the moment but I'm hoping they may spring back into a better shape in a day or two!”

Helpful Report

Posted 4 years ago

Dear Susan, Thank you for reaching out to us. I am very sorry to read that the fascinators came in bad shape. These products are fragile, so these products are supposed to be packed with sufficient protection. If these were delivered in bad condition, then we will take full responsibility. Would you please send us photos of both the products and the packaging as well? We have sent you an email (ticket #24519066) to help you resolve this problem. Should there be any problems, then we'll help you obtain either replacements or a refund. Awaiting your details, LightInTheBox Customer Service Team

Posted 4 years ago

“My shirt was cheap rubbish. Beware”

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Posted 4 years ago

“Avoid at all cost”

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Posted 4 years ago

“AWFUL! Poor quality, poor customer service, misleading return policy! BUYER BEWARE”

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Posted 4 years ago

“I purchased an outfit for my daughters wedding. The product arrived and I was devastated. The pants were three sizes too big and the top was two sizes too small. I performed the measurements and followed all procedures to return and the only response were emails saying this was custom made and could not be returned. I did not send measurements but ordered a size they had available so this was not custom made. They are misleading, very hard to deal with and led me to believe that my item could be returned. I contacted them immediately with my issues. The quality was also very poor. The outfit was very expensive and I am so sorry I did not read reviews on this company before I purchased. I will never purchase anything from this company again. BUYER BEWARE! IF I COULD CHECK 0 STARS I Would.”

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Posted 4 years ago

“Leather bag not leather! Cheap and not as described. Very disappointed. Never again.”

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Posted 4 years ago

“good quality”

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Posted 4 years ago

“A quality product at a lot less half te price of other traders, delivery a bit slow, but worth the wait the jersey fits ok and is eye catching”

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Posted 4 years ago

“SHOCKING AVOID - TAKE ABSOLUTE MONTHS”

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Posted 4 years ago

“Amazing prices, good customer services and communication. Delivery takes a while but worth the wait.”

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Posted 4 years ago

“Very pleased with Products a that are great value for the money paid. The import process takes a little while which is fine as long as you dont expect the same week delivery times”

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Posted 4 years ago

“I have purchased 3 or 4 wigs with this company Have always been very pleased with there service and the wigs are always nice quality”

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Posted 4 years ago

“The worst company ever. I have my wedding and for more than one month the flower girl is still at shipment not even arrived at my country. The customer service is so bad. They keep closing my ticket and saying wait wait be patient The told me end of next month it will come then will investigate Terrible service. Last time I shall ever use them.”

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Posted 4 years ago

“No question felt like a stupid question. From time of contact to job done was 10 days, (delayed due to covid.)”

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Posted 4 years ago

“What a useless bunch and liars too. They lie that the package has been delivered and close the transaction and when you check with the courier company nothing has been received.”

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Posted 4 years ago

“Poor customer service. Misleading delivery times. Shipped from China, and returns policy requires you to pay to ship back to China!!!! Do not use website”

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Posted 4 years ago

“Been waiting 3 weeks for my leggings still havnt got them and cant track my parcel terrible terrible company”

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Posted 4 years ago

“Awful company! It has been a month now and I still have not received my refund of £50. Disgraceful !”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews